Program Manager – Technical Support and User Engagement

Guidehouse•Rockville, MD

2d•$85,000 - $141,000•Hybrid

About The Position

We are looking for a Program Manager to lead Technical Support and User Engagement activities for a federal data access program. This is a hybrid full‑time position located in Bethesda, MD. Provide overall leadership for technical support, user engagement, and program operations Manage execution of Data Use Agreements (DUAs), Privacy Board activities, and user engagement tasks Oversee program reporting, PRA clearance activities, and SORN development and coordination Ensure timely delivery of monthly program performance reports Coordinate cross‑functional teams supporting user engagement, training, and outreach

Requirements

PhD in health services, social sciences, economics, or behavioral research
Minimum of two (2) years of experience managing projects
Deep knowledge of federal program operations and procedures
Experience with CMS data
Must be able to obtain and maintain a Federal or DoD Public Trust. Candidates must receive approved adjudication of their Public Trust prior to onboarding with Guidehouse. Candidates with an active Public Trust or existing suitability are preferred.

Nice To Haves

Experience managing federally funded user engagement programs
Experience coordinating privacy and compliance activities
Strong written and verbal communication skills

Responsibilities

Provide overall leadership for technical support, user engagement, and program operations
Manage execution of Data Use Agreements (DUAs), Privacy Board activities, and user engagement tasks
Oversee program reporting, PRA clearance activities, and SORN development and coordination
Ensure timely delivery of monthly program performance reports
Coordinate cross‑functional teams supporting user engagement, training, and outreach

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus