Technical Support Manager - End User Technology

Pasco County • New Port Richey, FL

3d • Onsite

About The Position

Technical and administrative work in assisting in planning, organizing, and directing the automation and technology services of the County. An employee assigned to a position in this classification is responsible for planning system-wide technology services, determining, assessing, and addressing the county needs in all aspects of technology.

Requirements

• Knowledge of computer hardware and software, including applications, programming basics, and networking.
• Knowledge of SCCM.
• Knowledge of Microsoft 365 suite of products.
• Knowledge of communication protocols and MS Teams calling functionality
• Knowledge of current technology trends.
• Knowledge of management techniques involved in strategic planning, resource allocation, human resources, leadership techniques, and coordination of people and other resources.
• Knowledge of principles and practices for providing technology services, including needs assessment, development of quality standards for services, and evaluation of effectiveness.
• Knowledge of collection development, acquisitions, database management, cataloging, processing, delivery, purchasing of supplies and equipment.
• Ability to apply logic and reasoning in planning and problem resolution.
• Ability to motivate, develop, train, and direct personnel.
• Ability to establish and maintain positive, effective working relationships with personnel at all levels, with other County departments, and with other groups and persons.
• Ability to communicate technical information and ideas in speech and writing so that others will understand.
• Ability to listen to and understand information and ideas presented through speech and writing.
• Ability to interpret, combine, and organize information.
• Ability to implement and follow through on multiple projects within a given time frame within a given timeframe.
• Ability to work without close supervision.
• Ability to understand and apply highly complex policies and procedures.
• Ability to plan and assign work.
• Ability to effectively manage time.
• Ability to deal with details.
• Ability to deal with diverse elements simultaneously.
• Ability to adapt to change.
• Graduation from an accredited college or university with a Bachelor's Degree in Computer Science, Management Information Systems or related field.
• Four (4) years' experience in supporting and leading end user technology disciplines OR graduation from an accredited college or university with an Associate degree in Computer Science, Management Information Systems or related field.
• Six (6) years' experience in supporting and leading end user technology disciplines.
• Must possess a valid Florida driver's license.

Nice To Haves

• Microsoft Operating Systems certifications are preferred or equivalent technical support certification by a National standards organization is preferred.
• MCA, MCAD, MCSD, MCSE, CISA, CISM, CISSP, MCITP or equivalent technical certificates preferred.

Responsibilities

• Plans, analyzes, and evaluates technology services and operations and recommends appropriate action in the major division of assignment.
• Actively participates in fulfilling the system-wide goals and implementing established policy in the assigned service unit.
• Actively participates in setting goals, establishing policy, and evaluating the end user computing technology.
• Participate in the selection of subordinate staff and professional personnel and in evaluating their performance.
• Responsible for hiring, training, promotion, and performance reviews and all other related personnel actions for employees within the team.
• Provides leadership and guidance to team employees.
• Assists with the team’s operating budget.
• Interprets and imparts end-user technology goals and policies to the organization in coordination with senior IT staff.
• Prepares reports and publications as required.
• Evaluates technology project proposals and assesses project feasibility.
• Oversees implementation of new technology.
• Consults with County staff, management, vendors, and other technology services staff to determine technology needs and operational requirements.
• Provides leadership and guidance to staff in attainment of the County's Core Values, Strategic Goals and Objectives.
• Analyzes workflow and assigns or schedules work to meet priorities and goals.
• Ability to apply and lead strong customer service skills, in addition to analytical skills for interpreting statistics.
• Serves as liaison with consultants, contractors, and others as required.
• Meets with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems.
• Represents end-user technology at meetings, conferences, presentations, and workshops as necessary.
• Prepare documents and reports as required.

Benefits

• A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
• Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law.
• All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
• Under Section 295.07, F.S., chapter SSA-7 Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree