Manager, End User Technology

Tory Burch•Jersey City, NJ

17h•Onsite

About The Position

This individual plays a key role in ensuring end-user satisfaction and operational stability by overseeing end-user technologies to meet the organization's computing needs, while maintaining the integrity, stability, and efficiency of provided services. The position requires an on-site presence, enabling close collaboration with engineering and deskside teams for delivering effective end user support, and facilitating direct partnership with systems and security teams. Leveraging strong interpersonal skills, this person will work across departments to support end users. The ideal candidate must also possess excellent communication skills, maintain a high level of professionalism in all interactions, and effectively manage expectations to ensure a positive experience for both colleagues and end users. Their responsibilities encompass end-user engineering for laptops, desktops, VDI/VDA, SCCM, Intune, O365, as well as engineering and support functions, targeting all end users within the organization.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent professional experience will be considered.
7+ years of progressive experience in end-user computing, desktop engineering, or IT infrastructure roles, with at least 3 years in a senior or lead capacity.
Deep technical expertise in end-user technologies including Windows and macOS operating systems, laptops, desktops, and VDI/VDA environments (Citrix, VMware Horizon, or AVD).
Proven hands-on experience with SCCM (Microsoft Endpoint Configuration Manager), Microsoft Intune, Autopilot, and the Microsoft 365 (O365) suite.
Strong knowledge of Mobile Device Management (MDM) platforms (e.g., Intune, Jamf, Workspace ONE) and mobile operating systems (iOS, Android), including device certification and consolidation strategies.
Demonstrated experience in application packaging, software distribution, OS imaging, and large-scale OS/iOS deployments across enterprise environments.
Solid understanding of endpoint security principles, patch management, vulnerability remediation, and compliance frameworks; experience collaborating with InfoSec teams on audits and security initiatives.
Strong scripting and automation skills (PowerShell, Bash, Python, or similar) to streamline deployments and support workflows.
Experience leading cross-functional projects, managing vendors, and rolling out enterprise IT solutions on time and within budget.
Strong analytical and problem-solving skills, with a customer-first mindset and a commitment to operational excellence.

Nice To Haves

Industry certifications such as Microsoft 365 Certified: Endpoint Administrator Expert, ITIL, MCSE, CompTIA A+/Network+, or equivalent are highly preferred.

Responsibilities

Ensure end-user satisfaction and operational stability by overseeing end-user technologies and maintaining the integrity, stability, and efficiency of services provided across the organization.
Serve as a primary contact for engineering and deskside teams, delivering effective end-user support and collaborating closely with systems and security teams to address computing needs.
Leverage AI and automation tools to enhance end-user productivity, proactively detect and remediate device issues, streamline support workflows, and drive continuous improvement across the end-user computing environment.
Lead the engineering of end-user solutions for laptops, desktops, VDI/VDA, SCCM, Intune, and O365, ensuring optimal performance and user experience for all employees.
Develop, implement, and manage standards and best practices for corporate and retail desktop and mobile devices, including system configuration, application packaging, software distribution, and OS/iOS deployment.
Support the company’s mobile strategy by managing device consolidation, MDM technologies, and device certifications, ensuring secure and efficient mobile operations.
Identify, evaluate, and integrate emerging technologies aligned with business requirements, and lead projects to roll out new or upgraded IT solutions across the organization.
Lead engineering, implementation, and ongoing support for conference room technology (AV systems, video conferencing platforms, and collaboration tools), ensuring reliable performance and a seamless user experience across all locations.
Collaborate with InfoSec to ensure device security, software patching, operating system updates, and compliance with security audit requirements.
Provide engineering support and technical expertise in integrating new and existing technologies into the broader IT architecture.
Lead and mentor engineering teams to deliver escalated support to L1, L2, and L3 Technology teams, including developing comprehensive documentation for both support teams and end users.
Champion a culture of collaboration, inclusion, and proactive problem-solving, working across departments to deliver seamless technology experiences for all end users.