Senior Manager, Venue Technology & End User Support

Harris Blitzer Sports & Entertainment•Newark, NJ

1d•$110,000 - $135,000•Onsite

About The Position

The Senior Manager, Venue Technology & End User Support will be responsible for leading end user support and the operation of key systems in support of live events at Prudential Center. This role combines deep technical expertise with hands-on team leadership, with a primary focus on keeping systems running reliably for staff, events, and fans.

Requirements

7+ years of experience in IT with at least 3 years in a management or team lead role
Strong understanding of venue technology — AV systems, digital signage, POS, WiFi
Deep expertise in Windows Server, Active Directory, Group Policy, Microsoft 365, and endpoint management (Intune, Autopilot) is critical for this role
Strong end user support background — helpdesk operations, SLA management
Excellent communication and stakeholder management skills
Ability to work evenings, weekends, and holidays for events and games
Valid driver's license preferred — travel between Newark, Jersey City, and Utica required

Nice To Haves

Experience supporting technology in a live event, venue, or entertainment environment is a plus but not required. Candidates from hospitality, entertainment, or media backgrounds are welcome to apply.
Networking knowledge including VLANs, switching, and enterprise WiFi is a strong bonus. Experience with Extreme Networks or similar platforms a plus
Experience supporting NHL, NBA, AHL, or other professional sports venues
Familiarity with ticketing platforms and fan-facing event technology
CompTIA, Microsoft, or relevant certifications a plus

Responsibilities

Provide L1 and L2 end user support for all staff including hardware, software, and application troubleshooting across Windows and Mac environments
Lead IT service desk team providing day-to-day helpdesk support and dedicated game day and event coverage at Prudential Center and across the organization
Manage IT onboarding and offboarding for venue staff
Collaborate with Manager, IT Support & Services on shared service desk coverage across all HBSE properties
Manage and maintain all venue technology systems at Prudential Center.
Support the IT infrastructure behind venue operations including Windows and Linux hardware, operating systems, and network connectivity used in scoreboard operations, game presentation, and broadcast workflows. This role does not operate AV or scoreboard applications directly but ensures the underlying systems are stable, patched, and secure
Support venue technology systems including Xenial POS, payment kiosks, ticketing technology, C-Cure access control, Avaya phone systems, TriplePlay IPTV, two-way radios, and fan-facing applications
Execute pre-event technology checklists covering AV, network, POS, ticketing, digital signage, and broadcast systems to ensure full readiness before every event. Serve as the onsite IT point of contact for touring and production teams, fulfilling technical requirements on event day
Serve as the primary technical point of contact for AV, network, POS, ticketing, broadcast, and access control systems, working directly with event production teams, touring companies, and external technology vendors
Manage technology setup and breakdown for events, concerts, and games
Conduct proactive maintenance schedules on all venue hardware and systems
Supervise and develop IT support staff at North locations
Set clear expectations, conduct regular 1:1s, and manage performance
Build a team culture of accountability, responsiveness, and service excellence
Participate in hiring decisions for IT support staff