End User Support

Morris-Jenkins•Charlotte, NC

1d•$45,000 - $55,000•Onsite

About The Position

You wanna work where you can make a difference, learn something new every day, and solve puzzles for a living! You’d be perfect for our IT End User Support position! As End User Support Technician, you’ll: Set up, replace, and assist with mobile devices. You’ll be like our mobile device first responder! We’ve got tons of employees throughout Charlotte helping families with their homes, and they need their phones in order to do their jobs. Sometimes, they experience routine problems that are easy to fix, other times, you might face a tricky problem that takes some resourcefulness. It’ll keep you on your toes! Manage the Morris-Jenkins Verizon account. This includes things like managing bills, lines, services, features, reporting, and inventory. You’ll get really familiar with the account and know it like the back of your hand! Help people with desk moves, setups, and hardware swaps. When employees move desks or need new equipment, you’ll be the one to make sure everything’s working great so they can do their best work! You’ll determine if different setups will work (or sort out how to get the best solution possible). Document processes and create training materials. You’ll break technical things down in a way that anyone can understand!

Requirements

At least three (3) years of general customer service experience in a technology-oriented environment
Hands‑on experience supporting smartphones and tablets.
Strong troubleshooting and problem‑solving abilities
Ability to manage multiple tasks, prioritize work, and meet deadlines
Clear written and verbal communication skills in English
Ability to communicate effectively with users of varying technical skill levels
Commitment to company values and confidentiality requirements

Nice To Haves

Additional experience in IT support or helpdesk roles
Familiar with mobile device management platforms (Samsung Knox, Intune)
Experience or interest in taking on lead or supervisory responsibilities
Industry Certification (Microsoft, CompTIA, or similar.)
Strong organizational skills with the ability to multi-task and prioritize between enterprise initiatives and routine IT operations, with great attention to detail, uncompromised quality, and a sense of urgency
Experience managing IT projects or process improvements
Strong organizational skills with attention to detail and a sense of urgency

Responsibilities

Set up, replace, and assist with mobile devices.
Manage the Morris-Jenkins Verizon account, including bills, lines, services, features, reporting, and inventory.
Assist with desk moves, setups, and hardware swaps.
Document processes and create training materials.