Program Manager

Cubic•Concord, CA

11d

About The Position

The Services Program Manager leads assigned programs to deliver contractual, financial, customer, operational, and technical outcomes on time, within budget, and to required quality standards. The role is responsible for program financial performance, stakeholder engagement, risk and issue management, and customer satisfaction, with a strong emphasis on identifying and converting additional scope (“farming”) within the existing account. This is a primary measure of success in the role. Working under limited supervision in a heavily matrixed organization, the Program Manager exercises discretionary decision-making and coordinates cross-functional and offshore teams. The role may also lead and manage a service delivery team and is accountable for that team’s performance and outputs. The person must be based in, or able to regularly work from, the San Francisco Bay Area, and must be willing and able to travel domestically and internationally as needed to meet customer requirements.

Requirements

Bachelor’s degree in software engineering, systems engineering, computer science, or a related technical or engineering discipline, or equivalent relevant experience.
At least 5 years of progressive experience leading complex customer-facing programs, operations, engineering, contracts, systems integration, or related program environments.
Working knowledge of program financials, including budgets, forecasts, invoicing or billing, and cost and schedule performance.
Proven ability to lead and coordinate cross-functional and offshore teams and deliver results in a heavily matrixed organization.
Solid grounding in program management fundamentals, including schedule, risk and issue, requirements, and communications management.
Organizational discipline to manage multiple concurrent change orders and priorities.
Ability to operate effectively in ambiguous situations, move quickly, and remain composed and solution-focused under pressure.
Must be based in, or able to regularly work from, the San Francisco Bay Area.
Must be willing and able to travel domestically and internationally as needed to meet customer requirements.

Nice To Haves

Experience with requirements management tools such as DOORS or similar systems.
Experience with program management tools such as JIRA, ServiceNOW, P6, or similar systems.
Understanding of ISO 9001.
ITIL certification.
Project, program, or management certification, or equivalent knowledge.
Experience farming or growing existing accounts, or working in customer success or technical account management.

Responsibilities

Lead program execution to meet schedule, cost, quality, and contractual commitments, including avoiding liquidated damages where applicable.
Establish program goals, scope, milestones, deliverables, resource plans, risk-mitigation strategies, and issue-resolution actions; monitor performance and drive corrective actions.
Manage day-to-day delivery for one or more Operations & Maintenance (O&M) systems, meeting service-level, schedule, cost, and quality commitments throughout the sustainment lifecycle.
Ensure programs comply with contract requirements, Cubic policies, procedures, and department instructions.
Direct and coordinate cross-functional and offshore teams, subcontractors, and partners without direct reporting authority.
Serve as the primary customer-facing point of contact, building relationships that support account retention, customer satisfaction, and identification of scope-expansion opportunities.
Identify, shape, and pursue additional business within existing accounts in partnership with sales and account leadership; convert customer needs into change orders or scope expansions and track growth pipeline and bookings.
Plan and manage resources so program activities are appropriately staffed, aligned to schedule, completed on time and within budget, and consistent with customer expectations.
Track budgets, invoicing, cost-to-complete, and cost and schedule performance; escalate variances early.
Lead the change-order lifecycle, including scoping, estimates, proposal development, negotiation, execution, and closeout, coordinating with engineering, finance, and contracts.
Apply knowledge of contract terms and conditions to identify entitlements, deviations, or recoverable impacts; lead change documentation, claims, equitable adjustments, and recovery actions with leadership, contracts, and legal counsel.
Review program and service performance metrics and trends, identify risks, opportunities, and improvement areas, and drive actions that improve outcomes.
Manage requirements, risks, issues, schedules, communications, documentation, validation, verification, delivery, and closeout for integrated hardware and software programs, aligned with contract requirements, CDRLs, verification methods, and acceptance criteria.
Comply with company values, policies, procedures, code of conduct, quality, security, safety, environmental, and HR requirements.
Perform other duties assigned by the manager as reasonably required.