Program Manager (Department Manager) -- AMENDED

Internal Revenue Service • Andover, MA

7d

About The Position

The Department Manager provides executive leadership over departmental program operations in the Small Business/Self-Employed (SB/SE) Campus Examination unit. The role ensures operations align with IRS strategic priorities and national compliance initiatives, and develops and executes strategies to improve compliance outcomes. It directs annual work plans, production targets, and priority initiatives; establishes departmental objectives; analyzes workload trends and performance indicators; and allocates staffing, funding, and other resources to support effective program delivery.

The position oversees workload planning, staffing models, production scheduling, and workload distribution. It leads subordinate managers responsible for complex technical operations, setting expectations and evaluating managerial effectiveness. The Department Manager also directs and evaluates staff, advises subordinates, resolves elevated employee issues, manages stakeholder relationships, approves routine and non-routine requests and personnel actions, and identifies improvements to efficiency, quality, and business practices.

This announcement is open to current permanent IRS competitive-service employees in the SB/SE business units. The position is subject to a one-year supervisory or managerial probationary period unless already completed. The selected employee must obtain and use a government-issued charge card for business travel. Employment may be conditional on classification and/or an audit of up to two years of federal tax returns. Alternative work schedules and staggered hours may be available.

Requirements

• At least one year of specialized experience equivalent to the next lower payband or GS grade in the normal line of progression in the Federal Service.
• Experience applying management techniques, methods, theories, principles, and employee labor-relations concepts to optimize personnel, equipment, and space while providing technical and administrative oversight.
• Experience using compliance programs, work functions, and staff-hour planning methods to initiate, plan, organize, direct, and manage operational functions and employees.
• Experience with work systems and processes affecting assigned functions and decisions about workflow, production, and quality.
• Experience applying communication techniques to interact effectively and diplomatically with internal and external customers.
• Experience applying regulations, official guidance, principles, procedures, and techniques to oversee planning, development, and implementation of technical program aspects.
• Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate by the applicable closing or cutoff date.
• Applicants must provide employment dates and hours worked per week on their resume to ensure work experience receives full credit.
• Foreign education used to meet requirements must be shown to be equivalent to conventional U.S. education; the applicant is responsible for providing evidence.

Responsibilities

• Define business goals, develop work plans, and set short- and long-term priorities for subordinates.
• Direct, coordinate, and oversee work plans through subordinate managers and supervisors.
• Assign work based on priorities, assignment difficulty and requirements, and employee capabilities.
• Evaluate program implementation and effectiveness.
• Guide and advise subordinates in resolving administrative and technical problems.
• Manage relationships with IRS operating-division executives, officials of other agencies, and higher-ranking management officials.
• Develop performance standards and evaluate subordinate supervisors’ and managers’ work; serve as reviewing official for evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors.
• Manage and resolve group grievances, employee complaints, and other issues elevated to the second level.
• Make decisions or approve expenses and personnel-related actions, including routine and non-routine, costly, or controversial requests.
• Coach and mentor subordinate managers and employees according to their needs and backgrounds.
• Improve departmental efficiency and work quality, reduce production bottlenecks and barriers, promote team building, and improve business practices.
• Provide executive leadership over departmental program operations and align them with IRS strategic priorities and national compliance initiatives.
• Develop and execute operational strategies and establish short- and long-range objectives to improve compliance outcomes.
• Direct development of annual work plans, production targets, and priority initiatives aligned with strategic goals.
• Establish departmental objectives supporting enterprise-wide compliance and enforcement priorities.
• Analyze workload trends and key performance indicators to optimize performance and inform decisions.
• Allocate human capital, funding, and other resources to maximize program effectiveness and balance workloads.
• Oversee workload planning, staffing models, production scheduling, distribution, and prioritization to meet production goals and organizational objectives.
• Lead subordinate managers responsible for complex technical operations by setting performance expectations and evaluating managerial effectiveness.
• Provide leadership and guidance to ensure consistent execution of program responsibilities.

Benefits

• IRS employee benefits are referenced; applicants are directed to review the benefits information.
• Alternative work schedule and staggered work hours may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed