Program Manager

Our Workforce Programs•Fort Wayne, IN

10d

About The Position

The Workforce Development Program Manager supports and monitors the delivery of high-quality programs in accordance with contract specifications. The role oversees contracted Workforce Development activities and services at assigned sites, ensuring model integrity and contractual compliance. It includes hiring, training, and directly supervising staff, evaluating performance, and monitoring program outcomes. The Program Manager maintains accurate and timely entries in data systems, including referrals, participant and staff demographics, billing, attendance, events, and assessments. The role coordinates and attends community employment-service activities; builds and maintains relationships with employers, colleges, military organizations, and social-service agencies; and helps develop subsidized placements. The manager also tracks and reports placement activity, supports staff in addressing placement concerns, and proposes improvements to better serve participants and employers. The position includes program marketing, with at least one event per quarter, and requires understanding labor-market information, demand occupations, and employment trends. Travel may be needed to perform job duties.

Requirements

High school diploma or equivalent.
At least 3 years of relevant experience hiring, training, and managing staff.
Ability to assume responsibility without direct supervision and exercise initiative, judgment, decision-making, and flexibility.
Excellent interpersonal communication skills and verbal and written communication skills.
Detail-oriented and analytical approach.
Adaptability and strong organizing and planning skills.
Must pass a drug screen in compliance with the Substance Abuse and Drug-Free Workplace policy.
Must have an appropriate and valid state driver’s license, meet Eckerd’s Auto Insurance requirements, and be able to drive for business purposes.

Nice To Haves

Bachelor’s degree in Business Administration, Social Work, Human Services, or a related field.
Experience working with the targeted population.

Responsibilities

Supervise Workforce Development contracted activities and services at assigned sites to ensure model integrity and contractual compliance.
Interview, hire, train, and directly supervise staff at the assigned program.
Conduct performance evaluations and use other evaluation tools to measure outcome performance.
Maintain accurate and timely program data, including referrals, demographics, billing, attendance, events, and assessments.
Facilitate, coordinate, or attend community activities related to employment services.
Connect regularly with employers and community organizations to market and enrich the program and support participant success.
Contact employers to monitor employment satisfaction and suggest refinements to participant preparation and employer hiring requirements.
Develop subsidized placements with clients, complete Worksite Agreements, and review policies and processes with participants and employers.
Develop or strengthen relationships with local employers, colleges, military organizations, and social-service agencies to meet contractual objectives.
Monitor and manage client and employer activity data in internal or state systems.
Maintain accurate participant records through filing and general clerical work.
Track and report placement activities and work with staff to identify job-placement concerns and propose solutions.
Conduct program marketing, including at least one event per quarter, such as a specialized recruitment or job fair.
Travel as needed to perform job duties.