Program Manager

Community Resources For Justice (CRJ)•Brockton, MA

3d•Onsite

About The Position

The Program Manager supervises the delivery of high-quality residential services to individuals supported by Community Strategies in Gardner, Massachusetts, and provides leadership to support strong agency-wide operations. The role oversees daily residential and program activities, staff performance, residence maintenance, and the teaching of personal care. The Program Manager works with individuals, families, staff, funders, guardians, regulators, and other stakeholders to support individualized services and community participation. The position implements behavioral and service plans, maintains accurate individual records, oversees program funds and individuals’ personal finances, and ensures compliance with Massachusetts regulations and CRJ policies. The Program Manager also provides staff training and supervision, including hiring and performance management, and may provide on-call support or cover open shifts. Additional responsibilities may apply based on the specific designation and needs of the group home, as outlined by the Residential Director. The primary work location is an individual group home in Massachusetts, with occasional travel to other programs throughout the state and required travel to administrative offices in Shirley. The work environment is generally that of a normal home, though behavioral episodes may occur. The role may involve varying hours, including nights, evenings, weekends, and holidays.

Requirements

Bachelor’s degree preferred.
Two years of management experience in Human Services preferred.
Three years of experience with DD or ID populations; management experience preferred.
Bilingual and bicultural candidates are encouraged.
Prior experience in residential treatment and/or community-based group homes preferred.
Excellent writing skills, including the ability to write detailed and extensive reports.
Strong expressive language skills in one-to-one and group settings, including the ability to adjust presentations to listeners’ receptive abilities.
Strong receptive language and active listening skills, including the ability to understand speakers with varying levels of competence.
Ability to develop and maintain constructive, cooperative working relationships.
Ability to work constructively with supervisors, peers, managers, and staff in an agency setting.
Ability to represent CRJ successfully when interacting with funding sources, guardians, families, and other stakeholders.
Ability to use appropriate conflict-resolution techniques.
Awareness of the importance of diversity.
Ability to pass First Aid, CPR, PABC, and all training required by Residential Counselors.
Ability to use Outlook, PowerPoint, and Excel, including spreadsheets and graphing.
Ability to use CRJ’s Electronic Medical Record System and other reporting systems.
Ability to use HCSIS effectively.
Ability to use the internet and electronic devices to improve work performance.
Ability to meet physical demands that include extended sitting, speaking, climbing stairs, periodic light lifting, and travel throughout New England.

Nice To Haves

Bachelor’s degree.
Two years of Human Services management experience.
Management experience with three years of experience working with DD or ID populations.
Bilingual and bicultural background.
Prior experience in residential treatment and/or community-based group homes.

Responsibilities

Coordinate and supervise daily residential and program activities, including staff supervision, residence maintenance, and teaching individuals personal care.
Ensure high-quality residential services through a team management approach.
Apply the basic tenets of Positive Behavioral Supports (PBS) when working with individuals and staff.
Represent CRJ/CS at meetings with stakeholders, including funders, families, guardians, regulatory and review committees, and agencies.
Hire, train, supervise, and manage the performance of program operations staff, with particular focus on Residential Directors.
Provide evening and weekend on-call support for group homes in coordination with the Residential Director, Clinical Department, and Nursing Department.
Organize and facilitate community integration opportunities in leisure and vocational areas, and maintain communication with individuals’ families, service coordinators, and responsible outside departments.
Support individuals in developing confidence and accountability to societal rules and program structure.
Ensure proper documentation of individual care in HCSIS and the Electronic Medical Records system, and train staff in proper information handling.
Manage program funds and supervise the personal finances of individuals.
Implement policies and procedures in accordance with Massachusetts regulations and CRJ practices.
Research and use available therapies suited to each individual’s needs.
Implement behavior plans, ISP objectives, activities of daily living, and recreational activities.
Ensure annual performance reviews are conducted and provide ongoing staff supervision.
Maintain complete and appropriate individual records in accordance with Department of Developmental Services and Community Resources for Justice regulations and policies.
Carry out responsibilities in a supportive and professional manner, attend appropriate meetings, and complete other related projects and activities as requested or directed.
Undertake additional responsibilities based on the specific needs and designation of the group home, as outlined by the Residential Director.
Cover open shifts when required, potentially including nights, evenings, weekends, and holidays.