Program Manager

Gexpro Services•Livermore, CA

17d

About The Position

Gexpro Services is a supply chain services provider that develops and manages production inventory programs for manufacturing OEMs. The Program Manager manages assigned customer accounts and inventory programs, working to meet customer production-material, fulfillment, and quality requirements while achieving sales and commercial margin goals. The role combines customer service, strategic account management, supply chain program execution, data analysis, and process improvement. The Program Manager may also manage a small team of Warehouse Leaders, Inside Sales Representatives, and/or Project Managers - Sales. Other duties may be assigned by the Senior Program Manager, Service Site Manager, and/or Service Center Manager.

Requirements

Minimum of 2 years of relevant experience in a customer-facing role within the supply chain industry, or an equivalent combination of education and supply-chain-industry experience in program management, sales, or service capacities owning program strategy and end-to-end delivery.
Ability to define and execute program requirements.
A combination of proven product and application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, and problem-solving skills.
Ability to drive decisions through influence and present to senior executives.

Nice To Haves

Bachelor’s degree.
Relevant experience in a customer-facing supply chain role.

Responsibilities

Develop a strategic, targeted customer service approach to attain and exceed the annual sales quota and commercial margin rate for assigned customer accounts worth at least $1 million in annual sales.
Cultivate and maintain long-term customer relationships by understanding customers’ needs, objectives, and supply-chain challenges.
Manage discrete, ILM, VMI, and/or consignment inventory programs; assess risks and opportunities and continually improve fulfillment processes.
Provide tactical account support, including order entry and inquiries, product information, order status, pricing, inventory inquiries, customer fulfillment, and transportation management.
Provide strategic account management, including forecasting, monitoring negative transactions, assessing profitability, and completing contractual obligations.
Work independently and with cross-functional teams to resolve complex customer escalations, including shortages, potential line-down situations, and quality issues, such as those involving NCNR and/or RAM processes.
Ensure parts are ordered in a timely manner to support on-time delivery.
Drive process improvements within the assigned customer base.
Resolve escalated customer inquiries concerning shipment problems, order changes, invoice variations, and similar issues using root-cause analysis.
Attend or lead quarterly business reviews with internal teams, external customers, and suppliers to provide performance and inventory updates.
Ensure prompt payment of invoices for the assigned customer base.
Own execution of deflationary efforts for the assigned customer base, as needed.
Analyze customer forecasts and usage to identify current and projected trends and determine appropriate stocking levels in consideration of lead times.
Provide technical and product knowledge support to suppliers and customers as needed to maintain accounts.
In some cases, manage a small team of Warehouse Leaders, Inside Sales Representatives, and/or Project Managers - Sales.
Perform other duties as assigned by the Senior Program Manager, Service Site Manager, and/or Service Center Manager.