Disabilities Residential Program Manager

ViaQuest • Cleveland, OH

8d

About The Position

ViaQuest Residential Services provides quality support and services to individuals with developmental disabilities in their homes. The Program Manager oversees services and supports for individuals served across Cuyahoga County, including the East and West sides. The role ensures individuals receive quality services and are engaged with their community, while coordinating with families, guardians, county boards, and other service-team members. On-call availability is required.

Requirements

• High school diploma/GED or higher.
• At least 3 years of experience in the developmental disabilities field.
• Strong customer service and communication skills.
• Strong decision-making and time-management skills.

Nice To Haves

• Supervisory or management experience.

Responsibilities

• Ensure individuals served receive quality services and are engaged with the community.
• Coordinate and manage services and supports, including medical appointments, household management, behavior management, financial services, and benefits.
• Use behavioral health interventions to improve outcomes for individuals served.
• Help develop behavior-support strategies, ensure they are implemented, train others on them, and assess their effectiveness.
• Collaborate with members of each individual's service team to support effective communication and customer service.
• Supervise Direct Support Professionals and ensure they are thoroughly trained and provide high-quality services.
• Monitor staffing hours to ensure appropriate services and coverage are in place for all shifts.
• Provide customer service to individuals served, families and guardians, the county board, and all service-team members.

Benefits

• Paid training.
• Benefit package for full-time employees, including medical, vision, dental, disability, and life insurance, and a 401(k).
• Employee discount program.
• Paid time off.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED