Program Manager- Public Benefits & Medicaid Enrollment

Care For the Homeless•New York, NY

2d•Onsite

About The Position

Care For the Homeless (CFH) seeks a Program Manager to lead the design, implementation, management, and expansion of a public insurance enrollment and retention initiative serving people experiencing homelessness throughout New York City. The role works collaboratively with clinical, operations, and data teams to develop a scalable enrollment model responsive to changing federal and state Medicaid requirements, helping clients obtain and maintain coverage and preserve access to health services. The Program Manager assesses and improves enrollment programming; establishes program goals, workflows, policies, and procedures; monitors policy changes; and supports program sustainability and growth. The role also develops training curricula and resources, trains and supports Enrollment Specialists and frontline staff, provides guidance on complex cases, and supervises enrollment staff and day-to-day program operations. The position builds partnerships across healthcare, homeless services, and community organizations; coordinates outreach and education across CFH sites; represents CFH in external forums; and collaborates on program evaluation, reporting, and quality improvement. The position is based at 30 E 33rd St, New York, NY, with travel to health centers in the NYC tri-state area required. Schedule: Monday through Friday, 9 a.m. to 5 p.m. Salary range: $80,000–$87,000 annually. Comprehensive benefits and PTO are offered.

Requirements

Bachelor's degree in Public Health, Healthcare Administration, Social Work, Human Services, Public Policy, or a related field.
At least three years of direct experience supporting Medicaid enrollment, health insurance enrollment, benefits navigation, healthcare access programs, or related services.
Subject matter expertise in Medicaid eligibility, enrollment, renewal/recertification, reimbursement practices, and public benefits systems.
Significant experience managing Medicaid-related processes and supporting coverage continuity for vulnerable populations.
Strong analytical, organizational, problem-solving, and project management skills.
Excellent written, verbal, interpersonal, and presentation skills.

Nice To Haves

Master's degree.
Experience in an FQHC, community healthcare, or social service setting.
New York State of Health Marketplace Assistor, Navigator, or related certification.
Experience developing training materials, staff education programs, operational procedures, or process improvement initiatives.

Responsibilities

Assess current enrollment programming and identify opportunities for improvement.
Lead implementation, management, and expansion of CFH's Insurance Enrollment Program.
Develop program goals, workflows, policies, and procedures.
Monitor Medicaid and public insurance policy changes and translate them into operational practices.
Collaborate with leadership on program sustainability and growth initiatives.
Develop and maintain training curricula, tools, and resources for public insurance enrollment, recertification, retention, and exemptions.
Train, coach, and provide technical assistance to Enrollment Specialists and frontline staff.
Partner with clinical teams to improve documentation practices supporting eligibility and exemption determinations.
Ensure training materials reflect current federal and state requirements.
Guide staff through complex enrollment, recertification, appeal, and exemption cases.
Support enrollment specialists in helping clients obtain and maintain coverage and overcome enrollment barriers.
Supervise and support enrollment staff, including regular check-ins, performance and workflow monitoring, operational problem-solving, and timely completion of program and administrative activities.
Develop outreach and retention strategies for individuals at risk of losing coverage.
Ensure accurate documentation and compliance with program requirements.
Build and maintain partnerships with healthcare, homeless services, and community-based organizations.
Coordinate enrollment outreach and educational activities across CFH sites.
Represent CFH in coalitions, trainings, and community forums.
Share program curricula, best practices, and resources with local and national partners.
Collaborate with the Evaluation Associate and Quality Improvement Manager to monitor performance, analyze data, prepare reports, and implement quality improvement initiatives.