Program Manager

Stanford Health Care•Menlo Park, CA

6d•$69 - $91•Hybrid

About The Position

Stanford Health Care is hiring a Program Manager to lead functional and cross-functional improvement programs. The role defines program intent, establishes goals and deliverables, and tracks and reports progress to ensure goals are met. It manages program scope and improvement efforts using the standard A3 template and collaborates with management and stakeholders to align projects with business goals. The Program Manager supports program design, implementation, quality control, training, coaching, equipment planning, stakeholder engagement, and communications. The role coordinates program metrics and records, maintains a quarterly dashboard of outcome and process measures, and reports results through appropriate channels, including to Senior Leadership. It also partners with Operations Managers and other departments to develop staff capacity, manage change, and align program work with organizational initiatives. The position is hybrid and based at Stanford Health Care in Menlo Park, California.

Requirements

Bachelor's degree in a work-related discipline or field from an accredited college or university.
Two to three years of progressively responsible, directly related work experience.
Demonstrated ability to act as a thought leader and operational expert for assigned areas.
Ability to communicate effectively at all organizational levels, including when instructing, persuading, negotiating, resolving conflicts, consulting, and advising.
Demonstrated experience developing effective written communications, reports, and summaries.
Ability to establish and maintain effective relationships with diverse groups and gain cooperation from people within and outside the organization.
Ability to plan, organize, motivate, mentor, direct, and evaluate the work of others.
Ability to influence others.
Ability to resolve conflicts or negotiate to achieve positive results and maintain effective interpersonal relationships.
Knowledge of Lean, Just-in-Time (JIT), Six Sigma, and/or Agile/Scrum techniques.
Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project, and Outlook.
Knowledge of business and management principles, strategic planning, leadership development, and education techniques.
Commitment to executing Stanford Health Care's C-I-CARE patient-experience standards and experience pillars.

Nice To Haves

Project Management Professional (PMP) certification is preferred.

Responsibilities

Provide leadership for assigned functional and cross-functional program improvement efforts.
Manage, assess, and document program improvement efforts and scope using the standard A3 template.
Define project scope, goals, and deliverables in collaboration with management and stakeholders.
Implement quality-control measures to ensure compliance with department, hospital, University, and government policies and codes.
Coordinate and participate in staff training and competency assessments for program equipment, supplies, and techniques; develop unit programs, roles and responsibilities, and program algorithms as appropriate.
Review participant performance reports with relevant departments and provide coaching or training as needed.
Track equipment technology developments, recommend equipment additions or replacements, and coordinate equipment trials.
Conduct rounds in patient care areas to consult, coach, promote program goals, and support a safe environment; coordinate training and implementation of program strategies.
Work with program champions, vendors, and hospital departments to develop and distribute program publicity materials.
Collaborate with organizational stakeholders, including Nursing, Occupational Health, Rehabilitation Services, Patient Transport, and Security Services, to support consistent application of program practices.
Serve on a program committee, report results to Senior Leadership through appropriate communication channels, and attend unit-based meetings to address program issues.
Maintain program implementation and injury data, including injury expense reduction data, and maintain a quarterly dashboard of outcome and process metrics.
Coordinate interdisciplinary program communications, including paper forms and patient handouts.
Manage program design and structure to align with organizational initiatives and projects; provide the Director with strategic input on current and future client business objectives.
Partner with Operations Managers to identify leadership needs and internal capacity and facilitate strategic changes in project scope or team assignments.
Coach and mentor department staff through change processes and continuous improvement cycles.
Build relationships with departments and physician groups and understand their workflows.
Prepare and maintain accurate, coherent, timely, and auditable project records and cost estimates, as applicable, within department guidelines.
For Facilities Services employees, be available on call during non-standard hours, including nights, weekends, and holidays, when necessary to meet business needs or respond to emergencies.