Program Manager-Transplant Program Development

Northwestern Memorial Healthcare•Chicago, IL

10d

About The Position

The Program Manager supports Northwestern Medicine’s mission, vision, and values and ensures compliance with organizational policies, ethical standards, and applicable regulatory and accreditation requirements. The role oversees project planning and execution, including budgets, resource allocation, communications, risk management, deliverables, and performance reporting. The position also leads the development, outreach, and access-to-care activities of the Comprehensive Transplant Center. The Program Development Team educates patients and healthcare professionals about kidney, liver, and pancreas transplantation, promotes transplant options and services, builds community referral relationships, and expands access to transplant care across the region. The manager leads a multidisciplinary team that includes Transplant Nurse Coordinators, Licensed Clinical Social Workers, a Health Literacy Coach, and a Medical Assistant. The role oversees kidney satellite clinics and dialysis outreach, coordinates access-to-care programs including the African American Transplant Access Program and Hispanic Transplant Program, and leads liver transplant outreach with community gastroenterologists and their teams. The Program Manager works with social workers and physician leaders to address patient needs, promote culturally competent care, and develop strategies to attract and support new patients.

Requirements

Bachelor’s degree in Business Administration, Healthcare Management, Communications, or a related field.
Strong knowledge of Microsoft Word, Excel, PowerPoint, and Project.
Demonstrated project management and organizational skills.
Demonstrated analysis and problem-solving skills.
Excellent oral and communication skills.
Demonstrated ability to establish and maintain working relationships with peers and constituents at all organizational levels.

Nice To Haves

Master’s degree in Business Administration (MBA) or Healthcare Administration (MHA) preferred; the posting states this is required in place of work experience.

Responsibilities

Develop and manage project budgets, resource allocation, information distribution, meeting facilitation, and performance reporting.
Apply project management methodologies throughout analysis, design, implementation, verification, and value measurement.
Use project management tools to support accurate planning, procurement, and budgeting.
Participate in analyst activities, including requirements analysis, resource identification, solution definition, white paper and work plan development, design, system testing, training plans, and rollout strategies.
Manage day-to-day project operations and scope, minimizing exposure and risk.
Prepare and review deliverables for leadership approval; ensure project documents are complete, current, and stored appropriately.
Establish and maintain effective communication about project status, ideas, information, and developments among team members, NM executives and sponsors, and vendor partners.
Work within project budgets and integrate expenditures with the NMHC Long Term Financial Plan and Annual Capital Budget.
Provide leadership and guidance to define, plan, and implement projects.
Build productive working relationships with clients and team members, serving as a link among parties and entities.
Manage project-team or client issues and recommend mitigation strategies to achieve project results.
Create, execute, and revise project work plans as needs and requirements change.
Lead the Program Development Team, including Transplant Nurse Coordinators, Licensed Clinical Social Workers, a Health Literacy Coach, and a Medical Assistant.
Manage kidney satellite clinics and dialysis outreach programs to strengthen referral relationships and patient access.
Oversee the African American Transplant Access Program and Hispanic Transplant Program.
Partner with dedicated social workers and physician leaders to meet patient needs, promote culturally competent care, and develop strategies to attract and support new patients.
Lead liver transplant outreach by building relationships with community gastroenterologists and their staff to promote services and increase referrals.