Program Manager-Transplant Program Development

Northwestern Memorial Healthcare•Chicago, IL

11d•$44 - $66

About The Position

The Program Manager reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. The role oversees the development, outreach, and access-to-care activities of the transplant program, which educates patients and healthcare professionals about kidney, liver, and pancreas transplantation and promotes the advantages of Northwestern Medicine’s Comprehensive Transplant Center. The Program Manager leads the Program Development Team, including Transplant Nurse Coordinators, Licensed Clinical Social Workers, a Health Literacy Coach, and a Medical Assistant. The role manages kidney satellite clinics and dialysis outreach programs, oversees the African American Transplant Access Program and Hispanic Transplant Program, and leads liver transplant outreach to community gastroenterologists and their staff. In partnership with dedicated social workers and physician leaders, the manager works to meet patient needs, promote culturally competent care, and develop strategies to attract and support new patients. The position also manages assigned projects throughout their lifecycle, including planning, budgeting, resource allocation, implementation, performance reporting, communications, risk management, and delivery of project materials for leadership review. The manager serves as a link among clients, team members, executives, and vendor partners and works within project budgets and organizational financial plans.

Requirements

Bachelor’s degree in Business Administration, Healthcare Management, Communications, or a related field.
Strong knowledge of Microsoft Word, Excel, PowerPoint, and Project.
Demonstrated project management and organizational skills.
Demonstrated analysis and problem-solving skills.
Excellent oral and communication skills.
Ability to establish and maintain effective working relationships with peers and constituents at all levels of the organization.

Nice To Haves

Master’s degree in Business Administration (MBA) or Healthcare Administration (MHA); preferred and required in place of work experience.

Responsibilities

Develop and manage project budgets, resource allocation, information distribution, meeting facilitation, and performance reporting.
Apply project management methodologies throughout the project lifecycle, including analysis, design, implementation, verification, and value measurement.
Use project management tools to support accurate planning, procurement, and budgeting.
Participate in analyst activities, including requirements analysis, resource identification, solution definition, white paper development, work-plan development, design, system testing, training plans, and rollout strategies.
Manage day-to-day project operations and scope while minimizing exposure and risk.
Prepare and review deliverables for leadership approval and ensure project documents are complete, current, and stored appropriately.
Establish and maintain communication mechanisms for ongoing exchange of project status, ideas, and information among team members, NM executives, project sponsors, and vendor partners.
Work within project budgets and ensure expenditures align with the NMHC Long Term Financial Plan and Annual Capital Budget.
Provide leadership and guidance to define, plan, and implement projects.
Build productive relationships with clients and team members, connect multiple parties and entities, manage project-team or client issues, and recommend mitigation strategies.
Create and execute project work plans and revise them as needs and requirements change.
Lead the Program Development Team, including Transplant Nurse Coordinators, Licensed Clinical Social Workers, a Health Literacy Coach, and a Medical Assistant.
Manage kidney satellite clinics and dialysis outreach programs to strengthen referral relationships and patient access.
Oversee the African American Transplant Access Program and Hispanic Transplant Program.
Partner with social workers and physician leaders to address patient needs, promote culturally competent care, and develop strategies to attract and support new patients.
Lead liver transplant outreach by building relationships with community gastroenterologists and their staff to promote transplant services and increase referrals.