Program Manager

Opportunities Inc • Gaithersburg, MD

4d • $70,000 - $75,000 • Hybrid

About The Position

The Program Manager (PM) oversees services and supports for people assigned to the program team and reports to the Chief Programs Officer (CPRO). The PM supervises Support Coordinators, Employment Specialists, and Community Support Professionals, and works with other program teams to coordinate service delivery and daily oversight. The role ensures effective team communication, compliance with State regulations and requirements, and accurate funding allocation. The PM reinforces Opportunities, Inc.’s mission and values and collaborates with leadership to improve service quality and outcomes.

The PM oversees Person-Centered Planning, including plan development, implementation, documentation, compliance tracking, and staff training. The position also coordinates staff development and performance management, scheduling and coverage, employment services, incident reporting, quality assurance, admissions, and collaboration with internal and external partners. The role is based in a remote-hybrid arrangement associated with Lanham/Gaithersburg, Maryland.

Requirements

• Bachelor’s degree in a related field; a relevant degree may substitute for the stated experience requirement.
• At least 5 years of experience working with adults with intellectual and developmental disabilities, unless a relevant degree substitutes for experience.
• Knowledge of the Developmental Disabilities Administration (DDA) system of supports and waiver services.
• Creativity in implementing services and a self-starter approach with a record of taking initiative.
• Ability to manage multiple tasks and priorities effectively.
• Strong organizational and time-management skills.
• Ability to build rapport and demonstrate cultural competence when working with diverse populations.
• Strong communication, interpersonal, analytical, problem-solving, and troubleshooting skills, with attention to data accuracy and detail.
• Proficiency with Microsoft Office.
• Understanding of activities and resources in Montgomery County and Prince George’s County.
• Valid driver’s license, clean driving record, reliable transportation, and willingness to drive company vehicles.
• Professional certification (CESP) as set forth within the Community Pathways and Community Supports Waivers.

Nice To Haves

• Master’s degree.
• Prior experience working in LTSS and iCareManager.

Responsibilities

• Supervise and support program-team staff, including Support Coordinators, Employment Specialists, and Community Support Professionals; hold regular individual supervision meetings and conduct performance evaluations.
• Coordinate staff orientation, field-based training, required State and internal training, and professional development; ensure direct-support staff are trained on Person-Centered Plans.
• Work with People Operations/HR on staff hiring and performance management, including interviews and corrective action where needed.
• Maintain staff assignment lists and serve as a point of contact for families, coordinators, community supports, and provider agencies as needed.
• Coordinate maintenance and reporting of technology and equipment used by supervisors.
• Approve timesheets, mileage reimbursements, expenses, and Bill.com transactions within required time frames; monitor and obtain advance approval for overtime; process timesheets.
• Ensure accurate daily documentation, activity development, weekly schedules, and goal monitoring; review schedules and verify activities as needed.
• Coordinate with internal and external partners to support delivery of Day Habilitation, Employment, and Community Development Services; attend meetings as needed.
• Participate in cross-functional teams and collaborate with other Program Managers to address organizational needs and allocate staff or vehicles across programs.
• Attend meetings related to Discovery, Person-Centered Plan development and reviews, services, and employment plans as needed.
• Ensure funding is allocated so that people receiving services can maintain access to those services.
• Coordinate with Employment Specialists and relevant leads regarding job development, on-site and off-site support, and follow-along support; support weekly employment schedules and plans for phasing out on-site support.
• Ensure people receive services in accordance with their Person-Centered Plans and collaborate with the Chief Programs Officer to address service conflicts and barriers.
• Coordinate timely weekly schedules that meet requirements for community-based services and supports, and ensure staff coverage for program activities.
• Review and submit DORS reports to the Billing Specialist.
• Collaborate with the CPRO on incident and agency investigation reports, notify external team members and law enforcement when applicable, and submit reports in PCIS2 and iCM.
• Conduct emergency drills with the Operations Manager and review documentation for compliance.
• Oversee Person-Centered Plan development and track plan implementation and documentation in iCareManager; monitor compliance data and address plans that are off track or out of compliance.
• Monitor LTSS for pending plan activity, track staff PCP training compliance, oversee clarification requests, review PCP Reviews submitted by Support Coordinators, and ensure services support each person's goals.
• Review applications and referrals, communicate with referring partners, complete intakes, attend Transitioning Youth Fairs, and track prospective admissions in iCareManager's Outreach module.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager