Program Manager

Emerald Technologies • San Jose, CA

5d • Onsite

About The Position

Emerald Technologies is seeking a goal-oriented Program Manager to join its San Jose, California team. The Program Manager supports customer projects and is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments involving smaller- to mid-size customers. The role serves as the primary site liaison between the company and customers, helping ensure customer requirements and expectations are met.

Emerald Technologies is an electronics manufacturing services provider for original equipment manufacturer customers, focused on high-reliability electronic assemblies. The company serves markets including Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor, and Telecommunications. The position requires access to information subject to U.S. export control regulations; applicants must qualify as a U.S. Person under ITAR.

Requirements

• At least 2 years of related experience in a relevant manufacturing industry.
• Knowledge of manufacturing, engineering, and technical services.
• Strong written and verbal communication skills.
• Prior experience driving customer account development.
• Prior experience managing customer revenue growth and commercial management or execution.
• Proficient computer skills, including MS Office (Excel, Word, and PowerPoint).
• Must qualify as a U.S. Person under the International Traffic in Arms Regulations (ITAR).

Nice To Haves

• Bachelor's degree in business administration or a related field preferred.
• Alternatively or additionally, 5 years of relevant industry experience.

Responsibilities

• Understand Emerald Technologies' offerings and direct customers toward additional or alternative services as appropriate.
• Work with the site Lead PM to provide revenue forecasting by account.
• Manage customer satisfaction, including on-time delivery, quality, and communication.
• Communicate verbally and in writing with customers to ensure expectations are met.
• Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
• Conduct team meetings, document issues, and proactively keep internal and external customers informed about program status.
• Work with the site Lead PM to manage program-related decisions and ensure alignment with customer contract terms and conditions, including on-time delivery, accounts receivable, excess and obsolete material issues, purchase price variance, credit, and RMAs.

Benefits

• Competitive medical, dental, and vision benefits.
• Health Savings Account and Flexible Spending Account.
• 401(k) with company matching and no vesting period.
• PTO.
• Gym reimbursement through Anthem.
• Employee Assistance Program.
• Safe and inclusive work environment with team and management support.
• Employee training and development.
• Community service and philanthropic initiatives.
• Employee appreciation and events.
• Career advancement opportunities.
• Employee referral program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level