Global Capabilities Center (GCC) - Sourcing and Contract Management (Program Manager)

Truist Bank•Charlotte, NC

About The Position

Supports Global Capabilities Center (GCC) programs through vendor management, contract coordination, financial tracking, governance, reporting, and operational execution. The Program Manager works closely with Sourcing, Vendor Management, Legal, Finance, HR, Technology, and business teams on vendor onboarding, contract administration, purchase requests, financial reporting, resource tracking, and program execution. The role serves as a central coordination point across business units, vendors, and support functions to help deliver GCC initiatives.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Finance, Business, or a related field, or equivalent education, training, and work-related experience.
At least 5 years of professional experience in technical project or program management.
Knowledge of enterprise project and program management methodologies, governance, and best practices.

Nice To Haves

Experience working with Sourcing, Procurement, Vendor Management, Contract Management, Third-Party Risk, or Supplier Governance organizations.
Experience reviewing, tracking, or supporting Statements of Work (SOWs), Master Service Agreements (MSAs), contract amendments, purchase orders, and vendor invoices.
Experience supporting outsourced services, managed services, BOT programs, GCC organizations, or workforce transition initiatives.
Experience coordinating activities across multiple business units and external vendors.
Experience supporting budgets, forecasts, spending tracking, and financial reporting.
Experience with vendor-performance reporting, contract compliance monitoring, and governance reporting.
Financial services experience.

Responsibilities

Manage and support technical projects and programs, ensuring timely and quality delivery.
Coordinate day-to-day execution across GCC programs, vendors, and business stakeholders.
Serve as a primary liaison among business teams, vendors, Sourcing, Procurement, Legal, and Finance for contract and vendor-related activities.
Support contract intake, renewals, amendments, statements of work, purchase orders, funding requests, invoice tracking, and vendor onboarding.
Track vendor obligations, contract milestones, deliverables, invoice status, spend commitments, and operational performance metrics.
Partner with Sourcing and Vendor Management on contract negotiations, approvals, vendor due diligence, and ongoing governance.
Maintain financial tracking and reporting for vendor spend, workforce investments, and GCC program budgets.
Support business-case development, investment requests, and funding packages by gathering data, validating assumptions, and preparing documentation.
Prepare executive reports, dashboards, status updates, governance materials, and presentation content.
Coordinate governance meetings and track risks, issues, actions, decisions, dependencies, and approvals.
Support workforce planning, resource onboarding, contractor management, and transition activities.
Perform data analysis, reconciliation, reporting, and variance tracking to identify trends and issues requiring attention.
Drive process improvements in operational efficiency, reporting quality, governance discipline, and vendor management practices.
Ensure compliance with enterprise policies, contract requirements, governance standards, and documentation requirements.

Benefits

Medical, dental, and vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.