Program Manager

KBI Biopharma•Boulder, CO

About The Position

The Program Manager manages a small team within Program Management and ensures project and business management are executed appropriately. The role owns a portfolio and serves as the primary client account and relationship manager for KBI PMO, driving business delivery and client service. The incumbent may also train and mentor others. The position covers client relationship and account management, end-to-end project delivery, cross-functional team leadership, risk management, and the technical, strategic, contractual, and financial management of programs. It also contributes to Program Management Organization goals and departmental initiatives.

Requirements

Bachelor’s degree required, preferably in science or a related discipline.
Current PMP certification or plans to obtain PMP certification in the future.
At least 5 years of industry experience, including some direct project management experience.
Familiarity with Good Manufacturing Practices.
Proficiency in English.
Excellent written and oral communication skills.
Strong attention to detail and organization, with the ability to prioritize multiple tasks and meet commitments.
Math proficiency.
Proficiency with MS Office applications and MS Project, and comfort using computer interfaces.
Ability to perform light physical effort, walk, sit, or stand for limited periods, occasionally operate equipment such as keyboards and computer monitors, and lift light items for limited durations.

Nice To Haves

Line management experience and completion of relevant training.
Client interface and strong negotiating skills.

Responsibilities

Manage relationships and accounts for assigned clients and portfolios; maintain client relationships, manage expectations, and escalate client or team concerns through appropriate leadership channels.
Serve as the primary point of contact for client communications and coordinate third-party vendor and project needs.
Support the PM-VOC process and identify and address opportunities to improve client service.
Manage project timelines from award and kick-off through close-out, ensuring delivery on time, within scope and budget, and to agreed quality standards.
Develop, manage, and update project plans; communicate status, progress, schedule or scope changes, and technical or quality issues to relevant company personnel and clients.
Schedule, facilitate, and document client and program meetings, including agendas, minutes, action items, and communications.
Lead cross-functional teams without direct authority by clarifying project objectives and priorities and motivating teams to achieve them.
Resolve conflict and foster collaborative partnerships, with assistance from a manager or delegate as needed.
Analyze project risks, develop contingency plans, identify trigger events and mitigation responsibilities, and prioritize risks based on stakeholder input and potential impact.
Schedule and facilitate client discussions and, as required, host Joint Steering Committee meetings with senior or executive leadership; document minutes and follow-up actions.
Manage technical and strategic program development with relevant technical leaders, including preparing and presenting proposals and change orders to clients as appropriate.
Direct and support client project strategy and help implement system and process improvements; support PMO with PLF readiness as required.
Manage contractual and financial project matters, including change orders and amendments, monthly budget reviews, forecasting, materials review, work assessment, client invoicing, and vendor payments.
Assist the Business Development Department with proposal development as needed.
Contribute to the Program Management Organization and manage personal and team site goals and objectives (Balanced Score Card).
Lead or contribute to departmental initiatives, including procedure development and improvement.
Provide training and mentorship to others as appropriate.