Program Manager (Executive Secretariate)

Customs and Border Protection • Washington, DC

15d • Onsite

About The Position

The Program Manager supports U.S. Customs and Border Protection (CBP) Enterprise Services' Executive Secretariat by providing high-level strategic, programmatic, and administrative support to the Executive Assistant Commissioner (EAC) and Deputy EAC. The position is located in the Department of Homeland Security, CBP, Enterprise Services Immediate Office of the EAC, in Washington, DC. Additional selections may be made for other organizational divisions or units within the listed duty locations.

The role manages a fast-paced, multi-project workload; tracks and coordinates executive tasks; prepares meeting, presentation, and project materials; and works with internal and external stakeholders to meet leadership requirements. The incumbent balances long-term priorities with urgent details, communicates leadership messages effectively, works independently, and handles confidential matters with sound discretion.

Requirements

• One year of specialized experience equivalent to at least the next lower grade level (GS-13), including directing high-profile programs and managing and delivering multiple complex projects or initiatives to ensure timely, high-quality deliverables supporting organizational goals.
• Experience preparing, drafting, and editing detailed evaluation reports, briefings, presentations, and memoranda for senior leadership, including findings, conclusions, and strategic recommendations.
• Experience serving as a liaison between senior leadership and internal or external stakeholders, building relationships, facilitating collaboration, and representing an organization in meetings or forums to advance strategic objectives and resolve issues.
• U.S. citizenship.
• Males born after December 31, 1959, must be registered with Selective Service.
• Applicants not currently employed by CBP generally must have physically resided in the United States or its protectorates for at least three of the last five years, subject to possible exceptions or waivers.
• All pre-employment processes are conducted in English; applicants may be required to pass a background investigation and are subject to drug testing procedures.
• Meet applicable qualification and time-in-grade requirements; current federal employees must have served 52 weeks at the next lower grade or equivalent grade band by October 19, 2026.
• Current or recent Executive Branch political appointees within the past five years must disclose that status to Human Resources.
• New employees to the federal government must serve a one-year probationary period; current or former federal employees may also be required to serve or complete a probationary period.
• An 18-month supervisory probationary period may be required upon appointment.
• Newly appointed first-time CBP supervisors must complete mandatory training, including three weeks of in-residence training in Harpers Ferry, West Virginia, within the first 90 days, unless waived.

Responsibilities

• Assess, develop, implement, and evaluate the effectiveness of information flows, strategies, materials, and programs that support and promote organizational change and agency goals.
• Attend meetings, conferences, and briefings with the EAC and serve as a meeting scribe.
• Work with the Chief of Staff, the EAC's Special Assistant, the EAC's senior advisors, and other offices to coordinate events and information.
• Provide advice on complex program issues related to audit processes, drawing on knowledge and experience conducting, monitoring, or overseeing audits in accordance with generally accepted government auditing standards.
• Analyze organization-specific policy issues to identify and anticipate needs and potential employee reactions.
• Manage multiple projects and executive tasks, prepare meeting, presentation, and project materials, and coordinate with internal and external stakeholders to meet leadership requirements.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed