Customer Program Manager, Executive Briefings

Anthropic•San Francisco, CA

12d•$255,000 - $320,000•Hybrid

About The Position

Anthropic is hiring a Customer Program Manager to lead its Executive Briefing program at a briefing center and help establish a consistent global operating model. The program brings senior leaders from strategic customers together with Anthropic spokespeople, product leaders, and researchers. The role owns briefings end to end, including qualification and intake, agenda design, speaker selection, and day-of execution. The program manager partners with Sales to set objectives and tailor agendas, and advises local account teams on using briefings to advance strategic opportunities. The role also manages a global workstream, developing standards and practices that support consistent customer experiences across briefing centers while accommodating regional differences. This is a highly cross-functional position. It involves working with regional GTM leadership and the Office of the CCO on account selection and program strategy; Product Marketing on content; Solutions on technical deep-dives and demos; executives on sponsorship and participation; and Workplace, Security, and Revenue Operations on logistics and systems. The manager will also oversee program measurement and reporting, contribute to scalable playbooks and tooling, and onboard and coach team members and contractors. The role requires working onsite at the briefing center when briefings take place.

Requirements

Experience running executive briefings, customer events, or a comparable program for senior external audiences.
Program management skills, including intake and prioritization, capacity planning, and managing multiple concurrent programs against SLAs.
Experience designing agendas and facilitating discussions with C-level or other senior customer audiences.
Experience building processes, playbooks, or tooling that help a program operate consistently.
Ability to track, report, and communicate program metrics such as volume, coverage, and pipeline influence.
Strong written and verbal communication skills, including the ability to partner credibly with field leadership, executives, and internal subject matter experts.
Bachelor’s degree or an equivalent combination of education, training, and/or experience.
A field of study relevant to the role, demonstrated through coursework, training, or professional experience.
Work onsite at the briefing center when briefings take place.

Nice To Haves

6+ years of experience building or scaling an executive briefing program, or a similar customer-facing program, at an enterprise technology company.
Experience in a high-volume briefing environment.
Experience with CRM and reporting tools such as Salesforce, and connecting program activity to pipeline and expansion outcomes.
Experience identifying and sourcing speakers for a speaker bench and managing speaker capacity across product, research, and executive teams.
Experience working across time zones or multiple sites to establish a global standard.
Experience onboarding or coaching new team members or contractors.
Familiarity with AI products and how enterprises evaluate and adopt them.
Interest in Anthropic’s mission to build AI that is safe and beneficial.

Responsibilities

Own the local Executive Briefing program, including its calendar, capacity planning, Sales request and intake process, and operating SLAs, in alignment with global criteria and regional allocation.
Work with regional GTM leadership to select strategic accounts for quarterly briefings, maintain qualification standards, and identify accounts that should be engaged.
Lead discovery with account teams to understand customer objectives, business context, and evaluation stage, then translate those findings into tailored agendas.
Own agenda design and partner with Sales on agenda development, including the narrative arc, discussion topics, speakers, and demos.
Build and manage the location’s speaker bench by identifying and matching speakers to briefings, preparing speakers, and managing speaker capacity.
Orchestrate briefing-day execution and maintain the customer experience standard at the center, partnering with Workplace on logistics.
Contribute playbooks, tooling, and best practices that enable consistent scaling across centers while allowing for regional nuance.
Share intake and triage responsibilities on a rotation across time zones, ensuring requests receive decisions within the defined SLA.
Maintain a single source of truth for briefing criteria, lead times, and processes for account teams.
Own center-level measurement and reporting, and contribute to global reporting on briefing volume, capacity and allocation, strategic-account coverage, and program-influenced pipeline and expansion.
Onboard and coach briefing team members and contractors across locations.
Work onsite at the briefing center when briefings take place.