Customer Program Manager, Executive Briefings

Anthropic•San Francisco, NY

12d•Hybrid

About The Position

Anthropic is hiring a Program Manager to lead its Executive Briefing program at a briefing center and help develop a consistent global operating model. The role owns briefings end to end, from qualification and intake through agenda design, speaker selection, and day-of execution. The program manager sets objectives and designs agendas jointly with Sales, and partners with local account teams to use briefings to advance strategic opportunities. The role also manages a global workstream and establishes standards for briefing centers. It involves close collaboration with regional GTM leadership, the Office of the CCO, Product Marketing, Solutions, Anthropic executives, Workplace, Security, and Revenue Operations. The program manager is expected to run briefing activities directly while maintaining strong alignment with stakeholders. The position requires on-site attendance at the briefing center when briefings take place. Anthropic currently expects all staff to work from an office at least 25% of the time, though some roles may require more. Minimum education is a bachelor’s degree or an equivalent combination of education, training, and/or experience, in a field relevant to the role as demonstrated through coursework, training, or professional experience. The minimum years of experience will correlate with internal job-level requirements. The annual salary range is $255,000–$320,000 USD. Anthropic states that it offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and office space for collaboration. Visa sponsorship may be available, subject to role and candidate circumstances.

Requirements

Experience running executive briefings, customer events, or a comparable program for senior external audiences.
Program management skills, including intake and prioritization, capacity planning, and managing multiple concurrent programs against SLAs.
Experience designing agendas and facilitating discussions with C-level or other senior customer audiences.
Experience building processes, playbooks, or tooling that help a program operate consistently.
Ability to track, report on, and communicate program metrics such as volume, coverage, and pipeline influence.
Strong written and verbal communication skills and the ability to partner credibly with field leadership, executives, and internal subject matter experts.
Ability to work on site at the briefing center when briefings take place.
Bachelor’s degree or an equivalent combination of education, training, and/or experience; the field must be relevant to the role as demonstrated through coursework, training, or professional experience.

Nice To Haves

Six or more years of experience building or scaling an executive briefing program or similar customer-facing program at an enterprise technology company.
Experience in a high-volume briefing environment.
Experience with CRM and reporting tools such as Salesforce, and connecting program activity to pipeline and expansion outcomes.
Experience identifying and sourcing speakers and managing speaker capacity across product, research, and executive teams.
Experience working across time zones or multiple sites to establish a global standard.
Experience onboarding or coaching new team members or contractors.
Familiarity with AI products and how enterprises evaluate and adopt them.
Interest in Anthropic’s mission to build AI that is safe and beneficial.

Responsibilities

Own the local Executive Briefing program, including its calendar, capacity planning, Sales request and intake process, and operating SLAs, applying global criteria and regional allocation.
Work with regional GTM leadership to determine which strategic accounts receive briefings each quarter, maintain qualification standards, and proactively identify accounts for engagement.
Lead pre-briefing discovery with account teams to understand customer objectives, business context, and evaluation stage, and translate that information into a tailored agenda.
Design agendas and co-develop them with Sales, including the narrative arc, discussion topics, speakers, and demos.
Build and manage the local speaker bench by identifying and matching speakers to briefings, preparing them, and managing their capacity.
Orchestrate briefing-day activities and maintain the customer experience standard at the center in partnership with Workplace.
Contribute playbooks, tooling, and best practices to support consistent program scaling across centers while accommodating regional differences.
Share intake and triage responsibilities across time zones on a rotation so requests receive decisions within the defined SLA.
Maintain a single source of truth for briefing criteria, lead times, and processes for account teams.
Own center measurement and reporting, and contribute to global reporting on briefing volume, capacity and allocation, strategic-account coverage, and program-influenced pipeline and expansion.
Onboard and coach briefing team members and contractors across locations.