Program Manager – Infrastructure & Operations Portfolio

Brown & Brown Insurance•Daytona Beach, FL

7d•$140,000 - $140,000

About The Position

Brown & Brown is seeking a Program Manager for its Infrastructure & Operations portfolio. The role is based in Daytona Beach, Florida; Plano, Texas; or remote for the right candidate. The Program Manager is responsible for planning, governance, and execution across enterprise technology initiatives that modernize, stabilize, and enhance infrastructure and operational capabilities. The portfolio spans cloud services, networking, end-user computing, IT service management, and operational excellence, with initiatives aligned to business priorities, technology strategy, and operational objectives. The role leads and develops a team of Project Managers by providing strategic direction, governance, coaching, and escalation support. It also directly manages complex, high-impact infrastructure and operations initiatives. The Program Manager oversees portfolio alignment, capacity, resource allocation, financial performance, risks, reporting, and delivery. They partner with technology, business, finance, security, compliance, and operations leaders, and ensure initiatives meet architecture, security, operational, governance, and service-level requirements. The role also ensures successful operational transitions through readiness validation, documentation, training, knowledge transfer, and post-implementation reviews.

Requirements

Bachelor’s degree in computer science, information systems, engineering, business, or a related field.
8+ years of experience in IT program or portfolio management, including experience leading Infrastructure & Operations initiatives.
Experience managing multiple concurrent projects, programs, or portfolios with cross-functional dependencies.
Experience leading, mentoring, or developing Project Managers and delivery teams.
Working knowledge of cloud services, networking, compute, storage, endpoint management, IT service management, and operational support models.
Strong leadership, communication, stakeholder management, and organizational skills.
Experience with portfolio governance, executive reporting, budgeting, and resource planning.
Ability to manage competing priorities in complex, fast-paced environments.

Nice To Haves

Experience leading enterprise infrastructure transformation or modernization programs.
PMP, PgMP, PfMP, PMI-ACP, or similar project, program, or portfolio management certification.
ITIL certification or experience working within ITIL-aligned environments.
Experience with Azure, AWS, or hybrid cloud environments.
Experience with portfolio management (PPM) tools and enterprise governance frameworks.
Experience supporting organizations undergoing significant technology or operational transformation.

Responsibilities

Own and manage the Infrastructure & Operations project portfolio, aligning it with enterprise strategy, technology roadmaps, operational priorities, and resource capacity.
Lead large-scale programs and transformations involving cloud adoption, data center modernization, network transformation, endpoint management, disaster recovery, operational resilience, and IT service management.
Partner with leadership on portfolio capacity, resource allocation, and delivery priorities.
Establish portfolio governance, executive reporting, and decision-making frameworks for monitoring progress, risks, budgets, and delivery outcomes.
Monitor portfolio financial performance, including budgets, forecasts, capital expenditures, and operational spending.
Drive cross-functional alignment and resolve escalations to maintain program momentum and achieve strategic objectives.
Lead, coach, mentor, and develop Project Managers; provide direction and escalation support for successful delivery.
Promote consistent use of PMO methodologies, governance practices, reporting standards, and project management disciplines.
Conduct portfolio and project reviews to assess performance, resource needs, risks, and dependencies.
Foster accountability, collaboration, continuous improvement, and delivery excellence.
Directly lead complex Infrastructure & Operations projects and programs through the full project lifecycle.
Define project scope, objectives, success criteria, milestones, budgets, resource requirements, and delivery plans with business and technology stakeholders.
Develop and maintain project plans, RAID logs, communication plans, executive status reports, and other governance artifacts.
Provide oversight for projects managed by other Project Managers, ensuring alignment with portfolio priorities, governance standards, and organizational objectives.
Coordinate cross-functional teams, vendors, and stakeholders to manage dependencies, mitigate risks, resolve issues, and deliver outcomes.
Evaluate trade-offs among cost, complexity, operational impact, risk, and business value to support decision-making.
Ensure initiatives comply with enterprise architecture, security requirements, operational standards, and service-level objectives.
Partner with technology, business, finance, security, compliance, and operations leaders to align initiatives with organizational objectives.
Build stakeholder relationships and communicate portfolio health, risks, decisions, and outcomes to executives.
Support portfolio planning, budgeting, forecasting, and governance activities.
Identify and mitigate risks related to operational stability, security, compliance, and technology delivery.
Ensure programs follow governance standards, change management processes, and operational policies.
Serve as the escalation point for portfolio-level risks, issues, and cross-functional conflicts.
Partner with Security, Compliance, and Audit teams to support regulatory and governance requirements.
Ensure infrastructure solutions transition successfully into operational support through documentation, training, and knowledge transfer.
Validate operational readiness, including support models, monitoring, service management processes, and recovery procedures.
Coordinate transitions with Engineering, Operations, and Service Desk teams to ensure service continuity and adoption.
Conduct post-implementation reviews and apply lessons learned to future initiatives.