Program Manager - Quality Management
About The Position
The Program Manager – Business Process Governance provides leadership in developing foundational business processes for implementing a Quality Management System across Avangrid Networks, including its cultural and technical impacts. The Quality Management System describes the company’s approach to managing interrelated business processes that contribute to effectiveness and efficiency in meeting customer and stakeholder requirements and enhancing their satisfaction. The role frequently interacts with cross-functional teams to produce clear, concise documents appropriate to business functions. The successful candidate is detail- and process-oriented while remaining flexible and open-minded.
Requirements
- Bachelor's degree.
- At least 2 years of program or project management experience in a related field.
- Project/Program Management Certificate, or willingness to obtain one within one year.
- Experience leading teams.
- Proficiency with Microsoft Office tools, including Word, Excel, Project, Visio, SharePoint, and Teams.
- Project management skills covering individual projects, linked projects, and programs.
- Problem-solving and analytical skills, with the ability to multitask.
- Interpersonal skills.
- Communication and influencing skills.
- Negotiation and dispute-resolution skills.
- Agility, versatility, and flexibility, with the ability to be productive in a multitasking and rapidly changing environment.
- Experience leading meetings, developing agendas, documenting notes, and following up on activities.
Nice To Haves
- Experience implementing Quality Management Systems.
- Experience with continuous improvement methodology.
- Lean Six Sigma Certification(s).
- Strong knowledge of at least one of these business functional areas: Electric/Gas Operations, Customer Services and Processes, or Technology.
Responsibilities
- Manage programs and projects, including delivery, scope and business case development, planning, execution, monitoring, and closeout.
- Prepare program and project plans; track performance against plans, take corrective action, and report progress to management.
- Lead cross-functional project teams across multiple business areas, guide day-to-day work, provide direction, and lead decision-making.
- Promote the development and implementation of standard processes and procedures.
- Support Process Owners in developing and implementing business processes and standard operating procedures.
- Analyze processes, identify interdependencies, overlaps, and gaps, and make recommendations to Process Owners and management to promote efficiency.
- Propose and implement interventions when gaps, overlaps, or issues are identified.
Benefits
- Competitive benefits and growth opportunities.
- Performance-based bonuses.
- 12% 401(k) match.
- Comprehensive health, dental, and vision insurance.
- Tuition reimbursement.
- Professional development and career advancement pathways.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
