Program Manager - Quality Management

Iberdrola•Lancaster, NY

2d•Onsite

About The Position

The Program Manager – Business Process Governance leads the development of foundational business processes for implementing a Quality Management System across Avangrid Networks, including its cultural and technical impacts. The Quality Management System describes the company’s approach to managing interconnected business processes that contribute to effectiveness and efficiency in meeting customer and stakeholder requirements and improving their satisfaction. The role frequently interacts with cross-functional teams to produce clear, concise documents suited to the relevant business function. It calls for attention to detail and process, along with flexibility and an open-minded approach.

Requirements

Bachelor’s degree.
At least 2 years of program or project management experience in a related field.
Project/Program Management Certificate, or willingness to obtain one within one year.
Experience leading teams.
Proficiency with Microsoft Office tools, including Word, Excel, Project, Visio, SharePoint, and Teams.
Project management skills covering individual projects, linked projects, and programs.
Problem-solving and analytical skills, with the ability to multitask.
Interpersonal, communication, influencing, negotiation, and dispute-resolution skills.
Agility, versatility, and flexibility, and the ability to be productive in a multitasking, rapidly changing environment.
Experience leading meetings, developing agendas, documenting notes, and following up on activities.

Nice To Haves

Experience implementing Quality Management Systems.
Experience with continuous improvement methodology.
Lean Six Sigma certification(s).
Strong knowledge of at least one of these business functional areas: Electric/Gas Operations, Customer Services, or Processes and Technology.

Responsibilities

Manage programs and projects, with accountability for delivery, including scope and business case development, planning, execution, monitoring, and closeout.
Prepare program and project plans, track performance against plans, take corrective action, and report progress to management.
Lead cross-functional project teams across multiple business areas, contributing to day-to-day goals, providing direction, and leading decision-making.
Promote the development and implementation of standard processes and procedures.
Support Process Owners in developing and implementing business processes and standard operating procedures.
Analyze processes, identify interdependencies, overlaps, and gaps, and recommend efficiencies to Process Owners and management.
Propose and implement interventions when gaps, overlaps, or issues arise.
Lead meetings, develop agendas, document notes, and follow up on action items.