Program Manager

Linkitall LLC • Fort Knox, KY

2d • Onsite

About The Position

PSCI-LIA is seeking a Program Manager for an upcoming contract. The position leads a 16-person team providing administrative and analytical support to the Army Continuing Education Division (ACED), The Adjutant General Directorate, U.S. Army Human Resources Command. The team supports ArmyIgnitED, Army Personnel Testing, the Joint Services Transcript, and tuition assistance refund processing, handling more than 200,000 actions annually.

The Program Manager is accountable for contract performance, quality, and deliverables, and serves as the contractor’s primary contact with the Contracting Officer and Contracting Officer’s Representative. This is a Key Personnel position that will be named in PSCI-LIA’s proposal to the U.S. Army. Final qualifications, work schedule, and duties will align with the awarded contract.

The position is based in an office setting at a government facility at Fort Knox and uses government-furnished computers and systems. Occasional meetings outside core hours may be needed for mission requirements. The employee must wear a contractor identification badge and identify as a contractor in government interactions.

Requirements

• Bachelor’s degree from an accredited college in education services, business administration or management, workforce development, or a related field, and six to eight years of experience in education and training; or a master’s degree from an accredited college and at least six years of experience in training, administration, and project management in a customer-related service field.
• Experience managing large-scale government projects and familiarity with government policies and procedures.
• Knowledge of military personnel automation systems and ability to work in a fully digital environment.
• Proficiency in Microsoft Office and Adobe Acrobat.
• Fluency in reading, writing, and speaking English.
• Understanding of military rank structure, personnel classification testing, and military acronyms.
• Ability to research and interpret Army regulations, including AR 621-5 and AR 611-5.
• Strong analytical, time-management, written communication, and oral communication skills.
• Self-starter and independent thinker who leads by example.

Nice To Haves

• Prior military service.
• Experience with Army education programs such as ArmyIgnitED, credentialing assistance, the Joint Services Transcript, or Army Personnel Testing.
• Familiarity with government logistics procedures.
• Project Management Professional (PMP) certification.

Responsibilities

• Plan, execute, and control all contract activities and meet every performance standard in the Performance Requirements Summary.
• Lead the 30-day phase-in, including hiring and training staff, completing security processing, taking accountability of equipment, and assuming full operations.
• Review and approve every deliverable before submission, including the Monthly Status Report, IPR briefings, and meeting minutes.
• Own the Quality Control Plan and Contractor Consolidated Plan, and respond to Contract Discrepancy Reports within 10 business days.
• Run the daily huddle and suspense register, and reset priorities within 24 hours of a government change.
• Lead the monthly In Process Review with the COR and present workload, risks, staffing, and process improvements.
• Ensure all staff meet qualification, training, and background requirements, including AT Level I, OPSEC, Cyber Awareness, and PII requirements.
• Coordinate with HRC, T2COM, the Joint Services Transcript office, DMDC, DLI, and other Army agencies.
• Recommend realistic process improvements that save the government time or cost.

Benefits

• Competitive salary and growth pathways.
• Transparent leadership with open-door communication.
• Continuous professional development and certification support.
• Meaningful work supporting the education of Soldiers, Veterans, and Army Civilians.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager