Program Manager

CSG•Bethlehem, PA

About The Position

At CSG, the Program Manager provides leadership and oversight in supervising the intellectual and developmental disability (IDD) Community Participation Support program. The role also supports general program management and communicates and fosters company values and philosophies. The Program Manager reports directly to the Program Director. The Program Manager supervises Program Supervisors, oversees daily operations, and ensures the health, safety, and welfare of individuals in the program. The role supports staff hiring, orientation, training, coverage, incident management, medication administration training, service coordination, documentation, budgets, and inventory. The Program Manager also promotes inclusion, recovery, and community integration, and may perform the duties of Program Supervisors or Lifesharing Specialists when required.

Requirements

Meet one of the following education and experience combinations: a master’s degree from an accredited college or university, one year of experience working directly with people with mental illness or intellectual and developmental disabilities, and one year of supervisory experience; a bachelor’s degree from an accredited college or university, two years of relevant direct-work experience, and one year of supervisory experience; an associate’s degree or 60 credit hours from an accredited college or university, four years of relevant direct-work experience, and one year of supervisory experience (except in the ICF/MR setting); or a high school diploma or equivalency, six years of relevant direct-work experience, and one year of supervisory experience (except in the ICF/MR setting).
Have a valid driver’s license, a good driving record, and access to a reliable vehicle for trainings, meetings, and/or transporting individuals to appointments.
Be able to work flexible hours.

Responsibilities

Supervise Program Supervisors and monitor and evaluate employee performance in accordance with company policies and procedures.
Collaborate with the hiring specialist on interviewing, hiring, orienting, and training supervisors and direct support staff.
Direct and ensure the effectiveness of the program’s daily operations.
Ensure the health, safety, and welfare of individuals in the program.
Provide training and oversight related to the program’s Incident Management.
Provide training, including Medication Administration Training, as required.
Support Program Supervisors in managing coverage in the homes.
Participate in the company’s on-call system for Community Homes and Community-Based Program Managers.
Promote inclusion, recovery, and integration into the community to enhance individuals’ quality of life.
Facilitate regular staff meetings and ensure communication with and from company management.
Ensure implementation of individual program and behavioral plans and activities.
Oversee the maintenance and completion of documentation required by the company and state or federal regulations.
Transport individuals in personal or company vehicles for meetings, appointments, or community activities.
Serve as an active member of the service team in coordinating services.
Manage program budgets and petty cash and oversee individuals’ financial transactions.
Oversee and maintain records of company-owned property and individuals’ possessions, as applicable to the program.
Perform Program Supervisor responsibilities in Residential and Community Based programs, or Lifesharing Specialist responsibilities in Lifesharing, when required.

Benefits

Medical, dental, prescription, and vision insurance for qualifying employees, spouses, domestic partners, and dependents; availability varies.
Generous paid time off and other paid leave.
Extensive paid training.
Career development opportunities.
Flexible pay options through myFlexPay.
Family medical and parental leave.
Flexible spending accounts for medical and dependent care.
Traditional or Roth 401(k) plans with up to a 4% employer match.
Employee Assistance Program (EAP).
Life insurance.
Wellness opportunities.
Tuition assistance.
Mentor/mentee opportunities.