Program Manager

Stanford Health Care•Menlo Park, CA

11d•$69 - $91•Hybrid

About The Position

The Program Manager serves as a business operations and strategic partner supporting Facilities Services’ capital construction portfolio. The role combines construction project management, project controls, financial and operational analysis, and program governance. It uses PMWeb and other enterprise platforms to turn project and operational data into insights on project performance, resource utilization, and financial outcomes. The Program Manager works with Construction Directors, construction managers, project controls, Finance, and other stakeholders to support planning, monitoring, and execution. The role coordinates capital financial reviews; analyzes project budgets and forecasts; oversees resource workload planning and variance analysis; develops project and portfolio dashboards; and establishes reporting and governance practices. It also supports complex capital programs through cross-functional coordination, milestone and risk tracking, stakeholder alignment, and executive reporting, while identifying process and operational-efficiency improvements. The position leads functional and cross-functional improvement programs, defining program intent, goals, deliverables, and tracking and reporting. It supports Facilities Services, whose work spans planning, construction, general services, and facilities operations, and works with the Business Operations & Strategic Initiatives team on operational and strategic functions including budgeting, staffing, process improvement, reporting, and organizational planning. For Facilities Services employees, the position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies. This is a Stanford Health Care position based in Menlo Park, California, with a hybrid workplace designation.

Requirements

Bachelor’s degree in a work-related discipline or field from an accredited college or university.
Two to three years of progressively responsible and directly related work experience.
Demonstrated ability to act as a thought leader and operational expert for assigned areas.
Ability to communicate effectively at all organizational levels, including when instructing, persuading, negotiating, resolving conflicts, consulting, and advising.
Demonstrated experience developing effective written communications, reports, and summaries.
Ability to establish and maintain effective relationships with diverse groups inside and outside the organization and gain their cooperation.
Ability to plan, organize, motivate, mentor, direct, and evaluate the work of others.
Ability to influence others.
Ability to resolve conflicts or negotiate to achieve positive results and maintain effective interpersonal relationships.
Knowledge of Lean, Just-in-Time (JIT), Six Sigma, and/or Agile/Scrum techniques.
Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project, and Outlook.
Knowledge of business and management principles, strategic planning, leadership development, and education techniques.
Adopt and execute Stanford Health Care’s C-I-CARE standards for patient-, family-, and colleague-centered interactions.

Nice To Haves

PMP (Project Management Professional) certification is preferred.

Responsibilities

Provide program leadership for assigned functional and cross-functional improvement efforts.
Manage, assess, and document program improvement efforts and scope using the standard A3 template.
Define project scope, goals, and deliverables in collaboration with management and other stakeholders to support business goals.
Implement quality-control measures to ensure project and participant compliance with department, hospital, University, and government requirements.
Coordinate and participate in staff training and competency assessments for program equipment, supplies, and techniques; develop unit programs, roles and responsibilities, and program algorithms as appropriate.
Review participant performance reports with other departments or contacts and provide additional coaching or training as needed.
Track equipment technology advancements, recommend additional or replacement equipment, and coordinate equipment trials.
Conduct rounds in patient-care areas for consultation, coaching, promotion of program goals, and support of a safe environment; coordinate training and implementation of program strategies.
Work with program champions, vendors, and hospital departments to develop and distribute program publicity materials.
Collaborate with organizational stakeholders, including Nursing, Occupational Health, Rehabilitation Services, Patient Transport, and Security Services, to ensure consistent application of program practices.
Serve on program committees, report results to Senior Leadership through appropriate communication channels, and attend unit-based meetings to address program issues.
Maintain program implementation and injury data, including injury expense reduction, with relevant hospital departments; maintain a quarterly dashboard of outcome and process metrics.
Coordinate interdisciplinary program communications, including paper forms and patient handouts.
Align program design and structure with organizational initiatives and projects; develop strategic input for the Director regarding clients’ current and future business objectives.
Partner with Operations Managers to identify leadership needs and internal capacity and facilitate strategic changes in project scope or team assignments.
Coach and mentor department staff through change processes and continuous-improvement cycles.
Develop relationships with departments and physician groups and understand their workflows.
Prepare and maintain accurate, coherent, timely, and auditable project records and cost estimates, as applicable, within department guidelines.
Coordinate and standardize capital financial review processes; analyze project budgets and forecasts; oversee resource workload planning and variance analysis.
Develop project and portfolio dashboards and establish consistent reporting and governance practices.
Support complex capital programs with cross-functional coordination, milestone and risk tracking, stakeholder alignment, and executive-level reporting.
Identify opportunities to improve project management processes and operational efficiency.
Be available on call during non-standard hours, including nights, weekends, and holidays, if required to meet business needs or respond to emergencies.