Program Manager, Army Continuing Education Support (Fort Knox)
About The Position
Connexus Hub is recruiting a Program Manager for an anticipated U.S. Army contract supporting the Army Continuing Education Division (ACED) at Human Resources Command, Fort Knox. ACED administers education benefits and services for Soldiers, Cadets, and Army Civilians, including Tuition Assistance and Credentialing Assistance through ArmyIgnitED, Army Personnel Testing, and the Joint Services Transcript. Performance is expected to begin in March 2027, and the position is contingent on contract award. The Program Manager will run the contract, lead a team of about a dozen people across five program areas, manage the relationship with the Government's contracting officer representative (COR), and oversee contract deliverables. The role is on site at Fort Knox, Monday through Friday, within 7:30 a.m. to 4:00 p.m. Eastern core hours. The position is identified as key personnel in the proposal, and the candidate must provide a resume and signed letter of intent confirming availability by 13 November 2026. The employee will work directly for Connexus Hub.
Requirements
- Bachelor's degree from an accredited college in education services, business administration or management, workforce development, or a related field, and six to eight years of experience in education and training; alternatively, a master's degree from an accredited college and at least six years of experience in training and administration and project management in a customer-related service field.
- Experience managing large-scale Government projects and working within Government policy and procedure.
- Knowledge of military personnel automation systems and comfort working in an all-digital environment.
- Strong analytical, time management, and writing skills.
- Ability to work independently and take initiative.
- Proficiency in Microsoft Office.
- Ability to work full time on site at Fort Knox.
- Ability to pass an FBI fingerprint check and Tier 1 (NACI) background investigation and obtain a Common Access Card; no security clearance is required.
- Provide a resume and signed letter of intent confirming availability by 13 November 2026.
Nice To Haves
- Prior military service.
- Experience with Army education programs, including ArmyIgnitED, Tuition Assistance or Credentialing Assistance, the Joint Services Transcript, or Army Personnel Testing.
- Familiarity with Government logistics procedures.
- PMP certification.
Responsibilities
- Plan and manage all contract work and maintain all performance standards, including during staff absences and vacancies.
- Supervise the team across office operations, ArmyIgnitED, Army Personnel Testing, the Joint Services Transcript, and tuition refund processing, ensuring employees are qualified and trained.
- Review every deliverable before submission to the Government, including the Monthly Status Report, annual roll-up, and contractor consolidated plan.
- Conduct the monthly In-Process Review with the COR, prepare briefing slides, and publish meeting minutes.
- Own the quality control plan, including inspections, metrics, corrective action, and continuous improvement.
- Lead phase-in activities, including hiring, training, background checks and CACs, knowledge transfer from the outgoing team, and inventories.
- Translate changing Government priorities into a workable plan within 24 hours and recommend process changes that save time or money.
- Work with HRC, T2COM, the Joint Services Transcript program office, and other Army agencies.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
