Alternate Program Manager / Operations Lead, Army Continuing Education Support (Fort Knox)

Connexus Hub • Fort Knox, KY

3d • Onsite

About The Position

Connexus Hub is recruiting for an anticipated U.S. Army contract supporting the Army Continuing Education Division (ACED) at Human Resources Command, Fort Knox. ACED administers education benefits and services used by Soldiers, Cadets, and Army Civilians, including Tuition Assistance and Credentialing Assistance through ArmyIgnitED, Army Personnel Testing, and the Joint Services Transcript. Contract performance is expected to begin in March 2027, and the position is contingent on contract award.

This is a full-time, exempt, key-personnel role and the second-in-command position. When the Program Manager is absent, the Alternate Program Manager / Operations Lead has the same authority over staff, deliverables, and Government interface for the daily operation of the contract. Otherwise, the role leads ACED office operations and maintains reporting processes.

The position is based on site at the Army Continuing Education Division, Building 1109B, Fort Knox, KY 40121. The schedule is Monday through Friday within core hours of 7:30 a.m. to 4:00 p.m. Eastern. The salary range is $70,000 to $85,000 per year, depending on experience. No security clearance is required. The selected candidate must pass an FBI fingerprint check and a Tier 1 (NACI) background investigation and obtain a Common Access Card.

Candidates must provide a resume and a signed letter of intent confirming availability by 13 November 2026.

Requirements

• Either a bachelor's degree in education, business administration or management, workforce development, or a related field from an accredited college and three to five years of experience in education and training; OR a master's degree from an accredited college and at least four years of experience in training and administration and project management in a customer-related service field.
• Experience on Government projects and familiarity with Government policy and procedure.
• Knowledge of military personnel automation systems and comfort working in an all-digital environment.
• Proficiency in Microsoft Office, including Excel.
• Ability to work full time on site at Fort Knox.
• Ability to pass an FBI fingerprint check and a Tier 1 (NACI) background investigation and obtain a Common Access Card.
• Provide a resume and signed letter of intent confirming availability by 13 November 2026.

Nice To Haves

• Prior military service.
• Experience with ArmyIgnitED, Credentialing Assistance, the Joint Services Transcript, or Army Personnel Testing.
• Familiarity with Government logistics procedures.

Responsibilities

• Act for the Program Manager in their absence, exercising the same authority over staff, deliverables, and Government interface.
• Lead ACED office operations, including monitoring and routing the ACED phone line and main mailbox.
• Download and route ETMS2 taskers to the Operations Branch Chief within two hours.
• Maintain the shared drive using the approved naming convention.
• Prepare the daily personnel status report, due at 8:45 a.m. Eastern.
• Maintain the alert roster and conduct its semiannual tests.
• Assemble Monthly Status Report data and verify workload numbers against system transaction logs in ArmyIgnitED, JST, APT, and Teams.
• Track Antiterrorism Level I, OPSEC, Cyber Awareness, and PII training compliance and report it monthly.
• Cover any program area during surges or absences to ensure standards are maintained.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager