Alternate Program Manager / Operations Lead, Army Continuing Education Support (Fort Knox)

Connexus Hub • Fort Knox, KY

4d • $70,000 - $85,000 • Onsite

About The Position

Connexus Hub is hiring for an anticipated U.S. Army contract supporting the Army Continuing Education Division (ACED) at Human Resources Command, Fort Knox. ACED administers education benefits and services for Soldiers, Cadets, and Army Civilians, including Tuition Assistance and Credentialing Assistance through ArmyIgnitED, Army Personnel Testing, and the Joint Services Transcript. Contract performance is expected to begin in March 2027, and the position is contingent on the contract award.

This is a full-time, exempt, on-site, second-in-command working role and a named key-personnel position in Connexus Hub’s proposal. When the Program Manager is absent, the Alternate Program Manager / Operations Lead has the same authority over staff, deliverables, and Government interface for daily contract operations. Otherwise, the role leads ACED office operations and reporting. Work is at ACED, Building 1109B, Fort Knox, Kentucky, Monday through Friday, within core hours of 7:30 a.m. to 4:00 p.m. Eastern.

The salary is $70,000 to $85,000 per year, depending on experience. Applicants must submit a resume and signed letter of intent confirming availability by November 13, 2026. The role requires on-site work at Fort Knox, an FBI fingerprint check, a Tier 1 (NACI) background investigation, and obtaining a Common Access Card; no security clearance is required.

Requirements

• Either a bachelor's degree from an accredited college in education, business administration or management, workforce development, or a related field, and three to five years of experience in education and training; or a master's degree from an accredited college and at least four years of experience in training and administration and project management in a customer-related service field.
• Experience on Government projects and familiarity with Government policy and procedure.
• Knowledge of military personnel automation systems and comfort working in an all-digital environment.
• Proficiency in Microsoft Office, including Excel.
• Ability to work full time on site at Fort Knox.
• Ability to pass an FBI fingerprint check and Tier 1 (NACI) background investigation and obtain a Common Access Card.
• Submit a resume and signed letter of intent confirming availability by November 13, 2026.

Nice To Haves

• Prior military service.
• Experience with ArmyIgnitED, Credentialing Assistance, the Joint Services Transcript, or Army Personnel Testing.
• Familiarity with Government logistics procedures.

Responsibilities

• Act for the Program Manager in their absence, with the same authority over staff, deliverables, and Government interface.
• Lead ACED office operations, including monitoring and routing the ACED phone line and main mailbox.
• Download and route ETMS2 taskers to the Operations Branch Chief within two hours.
• Maintain the share drive using the approved naming convention.
• Prepare the daily personnel status report by 8:45 a.m. Eastern.
• Maintain the alert roster and conduct its semiannual tests.
• Assemble Monthly Status Report data and verify workload figures against system transaction logs in ArmyIgnitED, JST, APT, and Teams.
• Track Antiterrorism Level I, OPSEC, Cyber Awareness, and PII training compliance and report it monthly.
• Cover any program area during surges or absences to maintain standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager