Markham Program Manager #1852

Lakeview Health Services Inc.•Ithaca, NY

10d•$21 - $28•Onsite

About The Position

The Program Manager oversees the day-to-day operations of Markham House, a supervised residential facility for people with mental illness. Under the general supervision of the Residential Program Director, the role performs administrative, training, reporting, and personnel-management functions. The Program Manager is expected to help create a healing environment by using safe, respectful communication and honoring the boundaries, perspectives, and differences of residents, families, staff, and the community. The role provides leadership in line with an annual work plan; supports quality service delivery, resident progress, and timely response to emergencies and grievances; maintains required documentation and reports; manages expenses and residential supplies within agency guidelines; and ensures compliance with relevant laws and regulations. The Program Manager also oversees activities, site inspections, transportation to appointments as needed, and timely responses to crises and hazards. The position supervises direct-care staff, including orientation, training, staff development, scheduling, hiring, feedback, and performance reviews, and participates in the supervisor on-call rotation. The Program Manager participates in organizational, departmental, team, case-conference, treatment, admissions, and discharge-planning meetings, and works with the Program Director on annual program planning.

Requirements

Bachelor’s degree in human services or a related field and three years of relevant experience, or an associate’s degree in human services or a related field and five years of relevant experience.
Valid New York State driver’s license; driving is an essential function of the position.
Knowledge of mental health issues and the psychiatric rehabilitation model, psychology, personality, group dynamics, the human services system, conflict and crisis management, adult learning and motivation, employee supervision, and household and business management.
Ability to use contemporary office equipment, particularly a computer with word-processing, database, and report-generating software.
Ability to research and access appropriate auxiliary services.
Effective verbal and written communication with diverse individuals; listening and relationship-building skills; ability to negotiate and resolve conflicts.
Ability to work effectively under stress, achieve results through subordinates, maintain a professional work environment, and provide positive role modeling.
Ability to maintain appropriate confidentiality, encourage resident self-sufficiency, perceive and describe behavioral changes, and maintain accurate records and reports.
Ability to objectively review staff performance, reports, and paperwork for quality and compliance; accept and learn from feedback; manage multiple tasks and changing priorities; plan strategies consistent with organizational goals; and meet deadlines.

Nice To Haves

Supervisory experience.

Responsibilities

Provide ongoing leadership in accordance with an annual work plan.
Develop methods to ensure quality service delivery, including developing and implementing restorative service plans and ensuring timely billing.
Monitor resident progress and respond promptly to resident emergencies and grievances.
Review required program documentation and generate reports, correspondence, memos, records, and forms.
Manage expenses according to organizational guidelines.
Identify and resolve problems that interfere with effective and efficient service delivery.
Supervise planning and implementation of recreational, educational, and cultural activities.
Ensure compliance with relevant laws and regulations.
Maintain an inventory of residential furnishings, equipment, supplies, and food within budgetary guidelines and procedures.
Conduct routine site inspections.
Transport clients to and from appointments as necessary.
Recommend residence maintenance needs to the Director.
Ensure prompt resolution of crises and hazardous situations.
Provide daily support and supervision to direct-care staff, including orientation and training, assessment of development needs, and recommendations for resources.
Prepare staff schedules and interview and hire new staff.
Provide constructive feedback and conduct staff performance reviews.
Support staff through participation in the supervisor on-call rotation.
Participate in organizational, department, team, case-conference, treatment, admissions, and discharge-planning meetings.
Consult with the Program Director to develop an annual work plan incorporating organizational and department goals and standards.