Markham Program Manager #1852

Lakeview Health Services•Ithaca, NY

9d•Onsite

About The Position

The Program Manager oversees the day-to-day operations of Markham House, a supervised residential facility for people with mental illness, under the general supervision of the Residential Program Director. The role includes administrative, training, reporting, and personnel-management responsibilities. The Program Manager is expected to foster a healing environment through safe, respectful communication and respect for the boundaries and differences of individuals, families, staff, and communities served. The position provides leadership in accordance with an annual work plan; supports quality service delivery, resident progress, emergency response, grievances, required documentation, reporting, budgeting, compliance, activities, and facility upkeep; and supervises direct-care staff, including training, scheduling, hiring, feedback, and performance reviews. The Program Manager also participates in organizational, team, case-conference, treatment, admissions, and discharge-planning meetings, and helps develop an annual work plan with the Program Director. The role is based at Markham House in Ithaca, New York, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The listed pay range is $21.47–$27.96 per hour, based on education and experience. A valid New York State driver’s license is required because driving is an essential function; transporting clients to appointments may be necessary.

Requirements

Bachelor’s degree in human services or a related field and three years of relevant experience, or an associate’s degree in human services or a related field and five years of relevant experience.
Valid New York State driver’s license; driving is an essential function of the position.
Extensive knowledge of mental health issues and the psychiatric rehabilitation model; psychology, personality, and group dynamics; the human services system; conflict and crisis management; adult learning and motivation; employee supervision; and household and business management.
Ability to use contemporary office equipment, particularly a computer with word-processing, database, and report-generating software.
Ability to research and access appropriate auxiliary services.
Ability to communicate effectively verbally and in writing with diverse individuals; listen to and appreciate the experiences of staff and residents; and establish rapport and meaningful professional relationships.
Ability to persuade, negotiate, resolve conflicts, work effectively under stress, achieve results through subordinates, and maintain a professional work environment.
Ability to provide positive role modeling and inspire respect, confidence, and trust in residents and staff.
Ability to respect and maintain appropriate confidentiality and encourage residents toward greater self-sufficiency.
Ability to perceive and describe behavioral changes and generate and maintain accurate records and reports.
Ability to objectively review staff performance, reports, and paperwork for quality and compliance.
Ability to seek, accept, and learn from peer and supervisor feedback; manage multiple tasks and changing priorities; plan and implement strategies consistent with organizational goals and standards; and regularly meet deadlines.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Provide ongoing leadership in accordance with an annual work plan.
Develop methods to ensure quality service delivery, including developing and implementing restorative service plans and ensuring timely billing.
Monitor resident progress and respond promptly to residents’ emergency needs and grievances.
Review required program documentation and prepare reports, correspondence, memos, records, and forms.
Manage expenses according to organizational guidelines.
Identify and resolve problems that could interfere with effective and efficient service delivery.
Supervise the planning and implementation of recreational, educational, and cultural activities.
Ensure compliance with relevant laws and regulations.
Maintain an inventory of residential furnishings, equipment, supplies, and food in accordance with budgetary guidelines and procedures.
Conduct routine site inspections and recommend maintenance needs to the Director.
Ensure prompt remedy of crises and hazardous situations.
Provide daily support and supervision to direct-care staff, including new-staff orientation and training, assessment of development needs, and recommendations for resources.
Prepare staff schedules and interview and hire staff.
Provide constructive feedback and conduct staff performance reviews.
Support staff through participation in the Supervisor on-call rotation.
Participate in organizational, department, team, case-conference, treatment, admissions, and discharge-planning meetings.
Consult with the Program Director to help develop an annual work plan incorporating organizational and department goals and standards.
Transport clients to and from appointments as necessary.