Program Manager (Operations Manager)

Internal Revenue Service • Kansas City, MO

1d

About The Position

The Program Manager (Operations Manager) is a senior management position in Taxpayer Services, Accounts Management, Kansas City. The role exercises delegated managerial authority over program planning, direction, and timely execution, including work carried out through subordinate organizational units. It sets and clears goals and objectives for subordinate supervisors or managers, approves and oversees multi-year work plans, revises long-range plans, and manages policy and organizational changes in response to appropriations or legislation. The position also has discretionary authority to approve the allocation and distribution of organizational budget funds.

The manager works with W&I executives, Area Directors, and counterparts in other IRS divisions to formulate new or revised W&I policies. The role develops Policy objectives, strategies, actions, and critical success factors; ensures operational plans and accomplishments align with W&I goals, schedules, and policies; briefs senior leaders and prepares reports on program plans, progress, findings, and recommendations; and prepares or administers agency directives, IRM issuances, memoranda, W&I policy statements, and other written guidance. The manager recommends adjustments or alternative courses of action as needed.

The position requires specialized managerial experience involving program oversight, planning, resource and budget management, policy analysis, employee guidance, communication, project leadership, internal controls, and support for audits. A one-year supervisory or managerial probationary period may apply unless already completed. A government-issued charge card must be obtained and used for business-related travel.

Requirements

• At least one year of specialized experience at the next lower payband or GS grade level, demonstrating the managerial skills and technical competence required for the position.
• Experience applying management techniques, methods, theories, principles, or labor-relations concepts to achieve program objectives with technical and administrative oversight.
• Experience applying regulations, official guidance, principles, procedures, and techniques to oversee program planning, development, and implementation.
• Experience using communication techniques to interact effectively and diplomatically with internal and external customers.
• Experience developing long- and short-term planning guidance, assessing resource utilization, evaluating inventory, managing work plans, and adjusting processes and procedures to meet agency goals.
• Experience using financial management principles to manage budgets, monitor program effectiveness, and recommend financially sound operational changes.
• Experience reviewing proposals, conducting studies, developing recommendations, and analyzing policies.
• Experience using program, work-function, and staff-hour planning methods to initiate, plan, organize, direct, and manage functions and employees.
• Experience applying strategic human resources, personnel management, and administration principles and policies to guide program operations.
• Experience providing feedback and direction to management, subordinate staff, and supervisors, and facilitating discussions with stakeholders.
• Experience leading projects, establishing and evaluating internal controls, and supporting audits, including documentation and responses to inquiries, findings, and recommendations.
• Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate by the announcement closing date or applicable cutoff date.
• A one-year supervisory or managerial probationary period applies unless already completed.
• Must obtain and use a Government-issued charge card for business-related travel.
• Foreign education used to meet requirements must be shown to be equivalent to U.S. education credentials.

Responsibilities

• Oversee planning, direction, and timely execution of programs, program segments, or comparable staff functions.
• Develop, assign, and clear goals and objectives for subordinate supervisors or managers.
• Approve multi-year and longer-range work plans and manage work to achieve organizational goals and objectives.
• Oversee revisions to long-range plans, goals, and objectives.
• Manage policy changes responding to appropriations levels or legislative changes.
• Manage organizational changes or major changes to the structure and content of directed programs.
• Approve the allocation and distribution of organizational budget funds.
• Work with W&I executives, Area Directors, and other IRS division counterparts to formulate new or revised W&I policies.
• Develop overall objectives, strategies, actions, and critical success factors for Policy.
• Ensure operational plans and accomplishments are consistent with W&I goals, schedules, and policies.
• Conduct briefings and prepare reports for senior managers and leaders on program plans, progress, findings, and recommendations.
• Prepare or administer agency directives, IRM issuances, memoranda, W&I policy statements, and other written guidance.
• Recommend adjustments or alternative courses of action when needed.
• Manage program resources and budgets, monitor program effectiveness, and recommend financially sound operational changes.
• Review and evaluate proposals, conduct studies, develop recommendations, and analyze new or revised policies.
• Lead projects, establish and evaluate internal controls, and support audits by oversight bodies such as TIGTA and GAO.

Benefits

• Alternative work schedules and staggered work hours may be available.
• The agency offers employee benefits; details are available through the benefits information referenced in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed