Program Manager

Energize Marketing•New York City, NY

7d•Remote

About The Position

Energize Marketing is seeking a Program Manager to manage the day-to-day execution and client experience of assigned programs from sales handoff through completion. The role keeps clients and internal teams aligned, deliverables on schedule, and programs running successfully. The Program Manager is a primary client contact and coordinates with Customer Success and Operations, Sales, Demand Gen, Content, Research, Webinars, and other teams. Programs range from demand generation campaigns and webinars to global research, content initiatives, and complex integrated programs. Performance is measured on client satisfaction and program delivery.

Requirements

3–5 years of program management, project management, customer success, account management, or similar client-facing experience.
Experience managing client-facing programs from kickoff through completion, including timelines, deliverables, stakeholder coordination, approvals, reporting, and ongoing client communication.
Strong client communication and relationship-management skills, including the ability to lead meetings, manage expectations, and navigate changing priorities.
Strong organizational and project management skills, excellent attention to detail, and the ability to manage multiple programs, deadlines, and stakeholders simultaneously.
Proactive, solutions-oriented approach, with the ability to identify risks, keep programs moving, and escalate issues appropriately.
Ability to collaborate across internal teams while owning the overall client experience and program delivery.
Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent professional experience.

Nice To Haves

Experience with B2B technology marketing tactics such as demand generation, content syndication, webinars, research, and content marketing programs.
Experience with project management, CRM, and/or digital marketing platforms such as Monday.com, HubSpot, or similar systems.

Responsibilities

Take ownership of programs following the Sales handoff and coordinate continuity from contract receipt through completion.
Schedule and lead client kickoff calls; establish timelines, milestones, deliverables, responsibilities, and expectations.
Serve as the primary day-to-day contact for assigned clients and communicate status, next steps, risks, and timeline changes.
Coordinate client and internal stakeholders across Customer Operations, Sales, TechStudio/Content, and other functions.
Follow up proactively on approvals, assets, targeting requirements, deliverables, and outstanding decisions.
Ensure internal teams have what they need to meet client commitments.
Partner with Customer Operations on lead and campaign reporting and manage client-facing delivery and communications.
Coordinate QBRs using reporting and decks prepared by Customer Operations, and participate in or present at client meetings as appropriate.
Identify client needs, expansion opportunities, and renewal signals; support renewals and upsells with department leadership and Sales.
Partner with Content, Research, Webinars, and Demand Gen teams to manage standalone and integrated programs.
Escalate delivery risks, client concerns, and scope issues before they become larger problems.