Program Manager - Level I

Communities in School Nevada•Reno, NV

9d•$0 - $55,515

About The Position

The Program Manager oversees programming for Site Coordinators in an assigned cohort and school-site implementation of the CIS Model at comprehensive CIS of Nevada sites. The role supports Site Coordinators in developing, planning, implementing, and supervising annual School Support Plans that include Tier I, Tier II, and Tier III services, and monitors school-wide and student goals across the cohort. The Program Manager works closely with the Associate Executive Director, Program Director, or Senior Program Director to address Site Coordinator oversight and development needs. The role also coordinates services and relationships among school staff, families, community agencies, students, school administration, and community partners, and assists with developing new CIS of Nevada school sites. The Program Manager trains, supervises, and coaches site staff; supports program and service planning; oversees case-management documentation, budgets, staff performance, and program data; and ensures coordination with schools and feeder-school transition planning. The position participates in affiliate meetings, professional development, and fundraising activities, and performs other reasonable, work-related duties assigned by CIS of Nevada leadership.

Requirements

Demonstrated mastery of the skills of a CIS Site Coordinator III, including effectively managing a school site with minimal supervision and maintaining an excellent relationship with school administration and staff; demonstrated year-over-year improvement in student outcomes; and completion of training required for a Site Coordinator II, Level 1; OR a bachelor's degree in social work or a related field, experience working with at-risk youth, or a combination of education and work experience.
Experience managing youth programs and services.
Experience creating and executing youth-services programs and collecting program data with minimal supervision.
Evidence of developing excellent relationships with agencies and school administration and staff.
Knowledge of data collection and proficiency tracking progress within the organization's programmatic framework.
Excellent interpersonal, written, and verbal communication skills.
Computer and database skills.
Ability to use own automobile.
Ability to pass a pre-employment criminal background check, possible fingerprinting, and drug screen.
Ability to travel to and from school sites.

Responsibilities

Train, orient, supervise, and coach comprehensive site staff, promoting high standards of service, organizational values, ethics, and professional conduct.
Assist with developing and implementing ongoing Site Coordinator training, including new-hire orientation, beginning-of-year training, recurring programmatic training, staff meetings, and outside agency training opportunities.
Assist Site Coordinators with Needs Assessments and School Support Plans, and provide hands-on support for campus Tier I, Tier II, and Tier III services in accordance with the plans and national standards.
Facilitate meetings with school administration to obtain approval and signatures for School Support Plans and School Support Agreements.
Facilitate comprehensive end-of-year site assessments.
Review and oversee case-management documentation, follow-up, and quality assistance for students and families.
Provide Site Coordinators and site teams with updates about affiliate leadership and organizational matters.
Work with school management and districts to monitor feeder schools and transitions of case-managed students; help coordinate feeder-pattern schools and transition plans.
Maintain and oversee school-site budgets and fiscal responsibility across the cohort; administer purchases, maintain records and receipts, reconcile monthly transactions, report expenses and discrepancies, and plan and analyze spending.
Manage employee performance against defined goals and continuously monitor staff performance measures.
Conduct 90-day performance reviews for new employees and annual reviews for other direct reports.
Facilitate submission of coordinators’ human resources documents.
Supervise Site Coordinators through regular school-site visits, meetings with CIS personnel, and direct observation of work.
Coach, train, and guide direct reports, ensuring one-on-one meetings with each Site Coordinator at least twice monthly.
Ensure proper documentation and sign-off of Coordinator semi-monthly timesheets and calendar reporting.
Work with the Data Director to create and update service details in CISDM; verify and share quarterly data reporting with school staff.
Coordinate ongoing staff data training with the Data Team and communicate accreditation updates, training, and support needs.
Monitor data and provide monthly feedback to Site Coordinators, including correction expectations and deadlines.
Analyze and review data reports to guide staff on student and school outcomes.
Develop and maintain positive relationships with site staff and school administration, and support campus relations, organizational visibility, and knowledge of CIS.
Assist in developing community-partner relationships that enhance student outcomes and address school-site needs.
Attend and actively participate in required CIS staff meetings, programmatic and professional-development trainings, affiliate activities, and fundraising events.
Organize and facilitate monthly Site Coordinator staff meetings.
Perform other duties as assigned.