Program Manager

City Year•Los Angeles, CA

4d•Onsite

About The Position

The Program Manager (PM) reports directly to the Program Director and is part of City Year Los Angeles’ Program and Service team. The PM oversees the implementation of City Year’s school-based service model and manages a team of 10–18 City Year AmeriCorps members at designated schools. The role develops AmeriCorps members through civic engagement and a citizenship development curriculum, and builds partnerships with school administrators and personnel so members have the conditions and resources needed to deliver attendance, behavior, and course performance interventions during the school day. The PM also works with school staff and AmeriCorps members to implement after-school programming. The PM manages and develops AmeriCorps members and Team Leaders through observation, coaching, feedback, check-ins, and performance reviews. They build partnerships with school-based stakeholders, community leaders, and organizations; support team sponsors in coordination with City Year’s Development department; and foster team development and community awareness. The PM implements the Whole School Whole Child service model, monitors service quality and deliverables, collects and uses assessment and evaluation data to improve results, and leads a high-quality, safe, and well-organized after-school program. The role also collaborates with City Year Los Angeles departments and staff on site-wide goals, events, service days, committees, and other functions as needed. This role is based in Los Angeles and is primarily school-campus based. It typically requires 3–4 in-person days per week, including regular campus presence and after-school programming. The typical schedule is 40 hours per week, Monday through Friday, with occasional extended hours and some weekend day work; a flex day is provided during the normal week when weekend work occurs. The position requires frequent travel between school campuses and periodic travel to City Year’s downtown office and other Los Angeles locations.

Requirements

Bachelor’s degree or equivalent work experience.
2–6 years of work experience.
At least 1 year of management experience with a strong track record of results.
Experience setting high expectations and holding oneself and a team accountable for performance goals.
Experience developing diverse talent through performance plans, reviews, and leadership opportunities.
Experience using progress and outcome data to inform team management.
Authorized documentation to work in the United States.
Ability to complete required background clearances for work connected to school-age children, when applicable.
Ability to plan ahead, meet deadlines, and manage competing priorities in a fast-paced, diverse team environment.
Ability to give and invite feedback and recognition and resolve team conflict constructively.
Ability to communicate complex topics to specific audiences and communicate effectively, efficiently, and transparently.
Ability to lead teams through challenging and emotional circumstances with resilience.
Willingness to continue learning and awareness of areas for professional growth.
Ability to travel frequently between school campuses; access to reliable personal transportation is required.
Reliable internet access for remote or flexible work arrangements.
Ability to move around classrooms and school campuses; read printed materials and computer screens; observe student activities; hear and participate in conversations; speak clearly; operate doors, computers, and instructional technology; and lift and carry instructional materials, books, and supplies weighing up to 25 pounds.

Nice To Haves

Passion for service and the City Year mission.
Background in education.
City Year or AmeriCorps experience.

Responsibilities

Build and maintain strong relationships with AmeriCorps members through open communication, feedback, coaching, and professional development.
Hold AmeriCorps members and Team Leaders accountable through check-ins, performance reviews, and consistent use of coaching and accountability systems.
Manage Team Leaders and use their experience to support service delivery, school engagement, and their professional development.
Build and sustain partnerships with school stakeholders, including parent councils, and ensure understanding and implementation of Whole School Whole Child platforms and shared goals.
Identify community leaders and resources to support school-based and community-based service objectives; support the Development department in securing and engaging team sponsors.
Observe and coach AmeriCorps members to meet service performance standards.
Develop a connected, effective team and facilitate professional development for groups of 8–40 AmeriCorps members.
Engage the team in experiences that deepen understanding of the communities served and local resources that may benefit students and schools.
Implement the Whole School Whole Child service model with fidelity, ensure effective use of service tools, and monitor weekly and monthly deliverables.
Collect formative and summative assessment data and quantitative and qualitative evaluation results, and use them to improve service and program outcomes.
Lead the team in delivering a high-quality, safe, and well-organized after-school program; collaborate with school partners on its launch and monitor its quality.
Partner with City Year Los Angeles departments and staff on stakeholder engagement, events, service days, committees, and site-wide goals.
Collaborate across functions to make shared decisions, set strategy, develop work outputs, and support other department functions as needed.
Perform other duties as assigned.

Benefits

Vacation, sick days, and organization holidays.
Medical coverage.
Dental coverage.
Vision coverage.
Life insurance.
Accidental death and dismemberment coverage.
Disability coverage.
Flexible Spending Accounts (FSA).
401(k) plan(s).
Other benefits made available under company policy and applicable plan documents.