Program Manager

The Building People • Nashville, TN

7d

About The Position

Leads a statewide Integrated Facilities Management program for GSA covering 13 federally owned buildings and approximately 150 leased locations. The role has full authority to commit contract resources within delegated limits and is accountable for program-wide quality, budget, and staffing outcomes.

The Program Manager owns the annual Non-Recurring Work Budget, beginning with $900,000 in base-year funding and scaling with contract options, including repair prioritization and monthly budget reconciliation with GSA. The position leads a proactive statewide Quality Control (QC) Program across Facilities Engineering, Custodial, and Construction; serves as the single point of accountability to the GSA Contracting Officer and Contracting Officer's Representative; and oversees three Regional Facilities Managers and statewide support functions, including Quality Control, EHS, and NCMMS.

The role directs recruitment, retention, and training strategy for key and non-key personnel, including the 60-day phase-in staffing and mobilization plan. It ensures the program meets all contract Acceptable Quality Levels, including service call response times and staffing vacancy targets.

Requirements

• Bachelor's degree in Facilities Management, Engineering, Business, or a related field, or equivalent experience.
• 10+ years of progressive facilities/program management experience.
• At least 5 years managing multi-site federal or large commercial portfolios of 1,000,000+ gross square feet.
• Experience building and operating a formal Quality Control program.
• Ability to obtain HSPD-12 clearance.

Nice To Haves

• Prior experience managing a GSA or federal facilities contract.
• Certified Facility Manager (CFM) or Project Management Professional (PMP) certification.

Responsibilities

• Own and manage the annual Non-Recurring Work Budget, including prioritizing repairs and reconciling the budget monthly with GSA.
• Lead the statewide proactive Quality Control Program for Facilities Engineering, Custodial, and Construction.
• Serve as the single point of accountability to the GSA Contracting Officer and Contracting Officer's Representative.
• Oversee three Regional Facilities Managers and statewide support functions, including Quality Control, EHS, and NCMMS.
• Direct recruitment, retention, and training strategy for key and non-key personnel, including the 60-day phase-in staffing and mobilization plan.
• Commit contract funds within delegated limits.
• Ensure the program meets contract Acceptable Quality Levels, including service call response times and staffing vacancy targets.
• Account for program-wide quality, budget, and staffing outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager