Program Manager, OER

Qualified Health PBC

9d•$100,000 - $130,000•Hybrid

About The Position

Qualified Health is hiring a Program Manager to scale its Program Management Office (PMO) across health system customers. The role will help develop a repeatable, transparent operating model that provides real-time visibility into programs and clear audits of artifacts, compliance, governance, and information security. The Program Manager will partner with the existing PM, customer-facing teams, and internal leaders. The role is customer-facing and customer-agnostic, although initial work may focus more heavily on one customer.

Requirements

Demonstrated ability to manage multiple complex programs and stakeholders at once.
Confident, clear customer-facing communication, including delivering difficult messages.
Experience aligning stakeholders and working effectively across functions.
Strong analytic thinking and root cause analysis.
Experience with strategy and road-mapping, and with workforce or resource management.
Hands-on fluency with AI tools such as ChatGPT or Claude and program and reporting tools such as Zoho, Jira, Notion, Slack, or Power BI.
A builder mindset, including knowing when to proceed independently and when to ask for help.
Active listening, emotional intelligence, executive presence, and humility; comfort with ambiguity and a drive to create structure.

Nice To Haves

Background in health AI, healthcare technology, or life sciences programs.
Experience building real-time visibility or analytics for program health.
Experience with compliance, governance, or information security audit processes.

Responsibilities

Run day-to-day PMO operations across multiple customer programs, including weekly reporting, standing customer meetings, and follow-through on actions.
Lead program audits across artifacts, compliance, governance, and information security; identify gaps, access and data blockers, and barriers to acceleration.
Keep the PMO source of truth current in Zoho and aligned with Notion, Slack, Jira, and Google Drive so program status is visible in real time.
Build and refine a daily digest and reporting views that surface important information across tools.
Facilitate cross-customer working sessions for sharing effective practices and exchanging pilot and use-case learnings.
Represent the PMO with customers and align stakeholders across customer, technical, and internal teams, including communicating difficult messages clearly.
Trace recurring program issues to their root causes and turn fixes into repeatable process improvements.
Help lay the groundwork for workforce and resource tracking and organizational effectiveness and readiness across internal and external teams.