Program Manager

Stanford Health Care•Menlo Park, CA

13d•$69 - $91

About The Position

The Program Manager serves as a business operations and strategic partner supporting Facilities Services’ capital construction portfolio. The position combines construction project management, project controls, financial and operational analysis, and program governance to strengthen project oversight, improve processes, and support decision-making across the portfolio. The role uses PMWeb and other enterprise platforms to turn project and operational data into insights about performance, resource utilization, and financial outcomes. The Program Manager works with Construction Directors, construction managers, project controls, Finance, and other stakeholders on project planning, monitoring, and execution. Work includes coordinating capital financial reviews; analyzing budgets and forecasts; overseeing workload planning and variance analysis; developing dashboards; establishing reporting and governance practices; and coordinating complex programs through milestone and risk tracking, stakeholder alignment, and executive reporting. The role also identifies opportunities to improve project-management processes and operational efficiency. The position leads functional and cross-functional improvement programs by defining program intent, goals, deliverables, and tracking and reporting methods. It manages program scope and documentation, develops project scope and objectives with stakeholders, supports quality and policy compliance, and maintains accurate and auditable project records and cost estimates. The role may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies. Facilities Services provides essential non-clinical support and represents the intersection of planning, construction, general services, and facilities operations. The Business Operations & Strategic Initiatives team supports Facilities Services’ budgeting, staffing, process improvement, reporting, and organizational planning, and partners with functions including Human Resources, Finance, Supply Chain, Technology & Digital Solutions, and Legal.

Requirements

Bachelor's degree in a work-related discipline or field from an accredited college or university.
Two to three years of progressively responsible and directly related work experience.
Demonstrated ability to act as a thought leader and operational expert for assigned areas.
Ability to communicate effectively at all organizational levels, including in situations requiring instruction, persuasion, negotiation, conflict resolution, consultation, and advice.
Demonstrated experience developing effective written communications, reports, and summaries.
Ability to establish and maintain effective relationships with diverse groups within and outside the organization and gain their cooperation.
Ability to plan, organize, motivate, mentor, direct, and evaluate the work of others.
Ability to influence others.
Ability to resolve conflicts or negotiate to achieve positive results and maintain effective interpersonal relationships.
Knowledge of Lean, Just-in-Time (JIT), Six Sigma, and/or Agile/Scrum techniques.
Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project, and Outlook.
Knowledge of business and management principles, strategic planning, leadership development, and education techniques.
Strong understanding of construction project-management principles and the capital project lifecycle.
Financial and operational acumen, analytical thinking, and ability to independently manage complex initiatives and competing priorities.

Nice To Haves

PMP - Project Mgmt Professional certification preferred.

Responsibilities

Provide program leadership for assigned functional and cross-functional improvement efforts.
Manage, assess, and document program improvement efforts and scope using the standard A3 template.
Define project scope, goals, and deliverables in collaboration with management and stakeholders.
Implement quality-control measures to support compliance with department, hospital, University, and government requirements.
Coordinate and participate in staff training and competency assessments for program equipment, supplies, and techniques; develop unit programs, roles, responsibilities, and algorithms as appropriate.
Review participant-performance reports with relevant contacts and provide coaching or training as needed.
Track equipment technology, recommend equipment additions or replacements, and coordinate equipment trials.
Conduct rounds in patient-care areas for consultation, coaching, program promotion, and safety; coordinate training and implementation of program strategies.
Work with program champions, vendors, and hospital departments to develop and distribute program publicity materials.
Collaborate with organizational stakeholders to support consistent application of program practices across groups.
Serve on program committees, report results to Senior Leadership through appropriate channels, and attend unit-based meetings to address program issues.
Maintain data related to program implementation and injuries, including injury expense reduction, and maintain a quarterly dashboard of outcome and process metrics.
Coordinate interdisciplinary program communications, including paper forms and patient handouts.
Align program design and structure with organizational initiatives and projects; provide the Director with strategic input regarding current and future client business objectives.
Partner with Operations Managers to identify leadership needs and internal capacity and facilitate strategic changes in project scope or team assignments.
Coach and mentor department staff through change processes and continuous-improvement cycles.
Build relationships with departments and physician groups and understand their workflows.
Prepare and maintain accurate, coherent, timely, and auditable project records and cost estimates, as applicable, within department guidelines.
Coordinate and standardize capital financial review processes; analyze project budgets and forecasts.
Oversee resource workload planning and variance analysis and develop project and portfolio dashboards.
Establish consistent reporting and governance practices and support complex capital programs through cross-functional coordination, milestone and risk tracking, stakeholder alignment, and executive-level reporting.
Identify opportunities to improve project-management processes and operational efficiency.