Program Manager, WW Retail Fulfillment Operations BPR

Apple • Sunnyvale, CA

13h

About The Position

The Worldwide Business Process Re-engineering (BPR) team is seeking an experienced Program Manager to lead strategic initiatives that directly impact Apple’s Supply Chain and Retail Fulfillment Operations. The role influences, supports, and implements capabilities to help Apple stay competitive. The Retail Fulfillment Operations portfolio includes expansion of online and physical retail stores; new and enhanced fulfillment methods; gifting, payment, and affordability options; trade-in and repair strategies; retail replenishment and inventory management; and enabling Apple’s 2030 sustainability goals.

The Program Manager leads global cross-functional teams to deliver technology and process solutions that improve customer experience, drive operational efficiency, and support business growth across Retail Fulfillment Operations. The role also partners with senior leadership to define business process and capability roadmaps aligned with Apple’s evolving retail strategy. The ideal candidate is strategic, detail-oriented, and comfortable driving clarity and decisions in a fast-paced, global environment.

Requirements

• Bachelor’s degree in Industrial Engineering, Operations Research, Technology, or a related field.
• At least 6 years of global supply chain management experience in complex industries.
• Excellent communication and presentation skills, with the ability to adapt to any audience level.
• Self-starter.
• Experience defining and implementing KPIs for operational metrics.
• Proficiency in process mapping and other process analysis techniques.
• Experience working with business leads to define and execute process and technology roadmaps supporting long-term functional strategies.
• Experience coordinating user acceptance testing, rollout, training, and post-launch support.
• Proven track record managing global, complex projects, including stakeholder engagement and risk management.

Nice To Haves

• Broad supply chain management experience in logistics, e-commerce fulfillment, inventory management, or order-to-cash.
• Payment processing and/or fraud mitigation experience.
• Relevant experience with online and retail merchandising systems, data management, data architecture, payment, fraud, and CRM systems.
• Understanding of SAP, SAP Retail, or Warehouse Management Systems.
• Ability to manage multiple concurrent programs across global teams.
• PMP or equivalent project management certification.
• Technically curious and quick to adopt emerging technologies; hands-on familiarity with AI/ML tools and their operational applications is a plus.
• Proven self-starter who thrives in ambiguous environments, can structure problems and set direction, and drives progress without a fully defined playbook.
• Master’s degree in Industrial Engineering, Operations Research, Technology, or a related field, or an MS/MBA.

Responsibilities

• Lead strategic initiatives that impact Apple’s Supply Chain and Retail Fulfillment Operations.
• Influence, support, and implement forward-looking capabilities for Retail Fulfillment Operations.
• Lead global cross-functional teams delivering technology and process solutions.
• Improve customer experience, operational efficiency, and business growth across Retail Fulfillment Operations.
• Partner with senior leadership to define business process and capability roadmaps aligned with Apple’s retail strategy.
• Coordinate user acceptance testing, rollout, training, and post-launch support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level