WW RFO NPI Readiness Program Manager

Apple • Austin, TX

3d

About The Position

The WW Retail Fulfillment Operations (RFO) team operates at the intersection of Retail and Operations, helping ensure Apple customers and channels can get what they need when and where they need it. The NPI Readiness team owns launch readiness strategies and execution plans for bringing new products to Retail and Online channels globally. The NPI Readiness Program Manager shapes strategies for bringing new products to market, owns fulfillment readiness across launch programs, and partners cross-functionally from early planning through post-operations review. The role requires navigating complexity, maintaining high standards, and delivering reliably during high-stakes launch periods.

Requirements

• Bachelor’s degree.
• At least 5 years of experience in program management, operations, or supply chain.
• Demonstrated success leading complex global programs in New Product Introductions, Order Management, or Logistics.
• Ability to drive complex cross-functional programs in a global matrixed organization without direct authority.
• Track record of building relationships, influencing stakeholders at all levels, and presenting effectively to executive teams.
• Ability to structure ambiguous problems into actionable plans, track critical milestones across concurrent workstreams, and maintain clarity and momentum under dynamic timelines.
• Strong attention to detail and commitment to excellence.
• High levels of discretion and sound judgment; consistent track record of integrity when handling confidential information.
• Ability to manage concurrent launch programs across timelines and geographies, maintain priority clarity, and keep partners aligned through changing conditions.
• Ability to remain calm, organized, and decisive under pressure during high-stakes launch windows with tight timelines and limited information.
• Forward-thinking decision-making with incomplete or fragmented information, and ability to move between strategic and operational detail.
• Genuine passion for customer experience and commitment to connecting launch decisions to the best possible outcomes for Apple customers.
• Experience spanning worldwide strategy and regional execution, with ability to operate between both.

Nice To Haves

• Experience with system and tool launches, process design and implementation, or fulfillment systems setup.

Responsibilities

• Own end-to-end readiness for new product introductions across Retail and Online channels, coordinating worldwide and regional teams to identify, track, and resolve operational dependencies before launch.
• Shape launch quote, fulfillment, and conversion strategies using data analysis, collaboration, and a customer-focused approach; provide timely updates and escalate critical risks to cross-functional and executive teams.
• Partner with SDM, BPR, Retail, Online, Logistics, Ops Readiness, and RCC to define launch strategies, build execution plans, and prepare and align cross-functional teams.
• Build and maintain communications infrastructure that keeps global partners aligned on launch status, changing plans, and critical decisions.
• Establish and continuously improve management systems and processes supporting fulfillment readiness execution and accuracy from order placement through delivery.
• Lead post-operations analysis for each launch, identify root causes and opportunities for process and system improvement, and implement new processes through change management and cross-functional collaboration.
• Identify opportunities to develop and implement tools and automation that improve team capabilities and scale business processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level