NPI Director- Operations Readiness
About The Position
The NPI Director - Operations Readiness is accountable for operational readiness across workflows and for cross-functional strategic product and offer launches. The role accelerates go-to-market success and ensures that innovations are transactable when they launch. It works closely with Product Management, Monetization, Legal, Compliance, Revenue, Sales Operations, Deal Desk, and other operations teams. The director drives continuous improvement in operational readiness and develops a scaled operating model that delivers quality outcomes and improves sales and customer outcomes. The role requires a strategic, results-driven leader who can lead direct and matrixed teams, transform go-to-market processes and systems, and deliver measurable improvements with operational rigor.
Requirements
- Experience as a leader of both matrixed teams and people-management teams.
- Proven experience launching SaaS offers, with expertise in lead-to-cash, goal-to-commission, and idea-to-offer processes.
- Strong leadership and influencing skills, with the ability to collaborate cross-functionally, challenge the status quo, and build alignment toward common goals.
- Ability to motivate others, foster collaboration and teamwork, and resolve conflict among diverse stakeholder groups.
- Strong program and project management skills and facilitation skills.
- Excellent people leadership skills and experience building strong, diverse, high-performing teams.
- Highly analytical, fact-driven, and process-oriented mindset.
- Ability to analyze complex data and translate results into actionable messages and deliverables.
- Ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment.
- Knowledge of SaaS business processes and the customer lifecycle.
- Strong intellect, active listening, and creative problem-solving skills.
- Excellent verbal and written communication skills, including synthesizing information for executive audiences.
Nice To Haves
- Master’s degree in Business, Product Management, or Operations.
- Experience supporting selling organizations through systems and processes.
Responsibilities
- Lead NPI and go-to-market operational readiness, refining and optimizing processes for strategic products, including new business models.
- Influence cross-functional partners to align plans and actively manage risks and issues through resolution for successful launches.
- Ensure comprehensive planning across sales and operations processes, including goal to commission, lead to cash, account planning, and deal lifecycle, and across tools such as CPQ, CLM, and dashboards.
- Define and manage leading and lagging KPIs for operational success.
- Identify and drive cross-functional action plans to improve processes and KPIs.
- Mobilize and lead initiatives, including digitization and automation projects.
- Develop, manage, and execute detailed project plans covering requirements, constraints, resources, and deliverables.
- Drive projects from inception to completion, ensuring workstream deliverables are completed on time, within budget, and to quality standards.
- Conduct detailed analysis and provide data-driven recommendations to support leadership decisions.
- Deliver progress updates to stakeholders and leadership.
- Apply a customer and partner lens across the customer journey to identify and execute optimization opportunities that improve NPI objectives.
Benefits
- Health plans, including flexible spending accounts.
- 401(k) plan with company match.
- Employee stock purchase plan (ESPP).
- Matching donations.
- Flexible time away plan.
- Family leave programs.
- Equity when applicable.
- Variable/incentive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
