WW RFO NPI Readiness Program Manager

Apple • Austin, TX

1d

About The Position

The NPI Readiness Program Manager on Apple’s Worldwide Retail Fulfillment Operations (WW RFO) team leads launch readiness strategies and execution plans for new products across Retail and Online channels globally. The role owns fulfillment readiness across launch programs and partners cross-functionally from early planning through post-operations review to help ensure systems and processes support a strong customer experience from launch day.

The program manager coordinates worldwide and regional teams, shapes launch quote, fulfillment, and conversion strategies, and keeps partners aligned on launch status, changing plans, and critical decisions. The role also establishes and improves readiness processes, drives post-launch analysis and change management, and identifies opportunities for tools and automation that can scale the team’s capabilities.

Requirements

• Bachelor’s degree.
• At least 5 years of experience in program management, operations, or supply chain.
• Demonstrated success leading complex global programs in New Product Introductions, Order Management, or Logistics.
• Ability to drive complex cross-functional programs in a global, matrixed organization without direct authority.
• Track record of building relationships, influencing stakeholders at all levels, and presenting effectively to executive teams.
• Ability to structure ambiguous problems into actionable plans, track critical milestones across concurrent workstreams, and maintain clarity and momentum under dynamic timelines.
• Strong attention to detail and commitment to excellence.
• High discretion and sound judgment, with a consistent track record of integrity when handling confidential information.

Nice To Haves

• Ability to manage multiple concurrent launch programs across timelines and geographies, maintain clear priorities, and align partners through rapidly changing conditions.
• Ability to remain calm, organized, and decisive under pressure during high-stakes launch windows with tight timelines and limited information.
• Forward-thinking decision-making with incomplete or fragmented information, and comfort shifting between strategic perspectives and operational detail.
• Experience with system and tool launches, process design and implementation, or fulfillment systems setup.
• Passion for customer experience and commitment to connecting launch decisions to the best possible customer outcomes.
• Experience spanning worldwide strategy and regional execution.

Responsibilities

• Own end-to-end launch readiness for new product introductions across Retail and Online channels, coordinating worldwide and regional teams to identify, track, and resolve operational dependencies before launch.
• Shape launch quote, fulfillment, and conversion strategies using data analysis, collaboration, and a customer-focused approach; provide timely updates and escalate critical risks to cross-functional and executive teams.
• Partner with SDM, BPR, Retail, Online, Logistics, Ops Readiness, and RCC to define launch strategies, build execution plans, and align teams ahead of launches.
• Build and maintain communications infrastructure to keep global partners aligned on launch status, changing plans, and critical decisions.
• Establish and continuously improve management systems and processes supporting fulfillment readiness execution and accuracy from order placement through delivery.
• Drive post-operations analysis for each launch to identify root causes and opportunities for process and system improvements.
• Implement new processes through change management and cross-functional collaboration.
• Identify opportunities to develop and implement tools and automation to improve team capabilities and scale business processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level