Program Manager

Five and Fly•Austin, TX

About The Position

The Program Manager is a delivery-focused role responsible for driving execution across critical, cross-functional initiatives. Working closely with the Director, the role brings structure, visibility, and momentum to key programs so work is clearly prioritized, tracked, and delivered on time. The Program Manager owns execution, takes action, and solves problems as they arise, with a central role in large-scale system and process optimization initiatives and other high-impact company programs. The role also supports delivery operations by implementing tools, templates, and processes defined by the Director and contributing to repeatable program management practices and improved execution efficiency. Success means programs progress reliably with clear visibility into status, risks, and next steps, strong cross-team coordination, and minimal need for intervention.

Requirements

5–8+ years of experience in program management, project management, or operations.
Experience supporting complex, cross-functional initiatives.
Strong organizational skills, attention to detail, and follow-through.
Ability to manage multiple priorities in a fast-paced environment.
Clear communication skills and ability to keep teams aligned and informed.
Comfort working in ambiguity and bringing structure where needed.
Experience with program management tools.
Strong problem-solving skills and a bias toward action.
Ability to structure loosely defined problems and drive them to resolution without constant direction.

Responsibilities

Support day-to-day execution of key programs, including large-scale system and process rollouts.
Manage timelines, milestones, dependencies, and deliverables across teams.
Track progress against plans and drive accountability across stakeholders.
Identify risks early and escalate them with clear options and recommendations.
Maintain program plans, dashboards, and reporting in a centralized system, such as Smartsheet.
Ensure work is defined, prioritized, and aligned to business goals.
Prepare and support weekly and monthly program reviews.
Provide clear, concise stakeholder updates.
Coordinate with cross-functional teams to drive alignment and execution.
Facilitate working sessions and cross-functional meetings.
Document decisions, clarify next steps, and follow through to keep execution on track.
Implement tools, templates, and processes defined by the Director.
Contribute to repeatable program management practices.
Identify opportunities to improve efficiency and execution.