Program Manager (GPD)

Insight Housing•Berkeley, CA

15d

About The Position

Insight Housing is hiring a Program Manager for its VA Grants per Diem (GPD) program, Going Home – Berkeley Vets, in Alameda County. The program provides low-demand, low-barrier transitional housing and wraparound services for homeless veterans experiencing homelessness, substance use issues, and mental health issues. Services include intensive case management, connections to VA medical and mental health services, and support obtaining income and permanent housing. Working in collaboration with the Senior Program Manager of Roads Home, the Program Manager oversees the program’s day-to-day operations, contract deliverables, staff supervision and training, compliance, and spending. The role also includes outreach, intake and assessment, housing placement, and potentially maintaining a veteran caseload to ensure coverage. The position requires frequent driving to field locations and other program sites. Compensation is $72,000 per year.

Requirements

Bachelor’s degree in Social Services or a related field, or an equivalent combination of education, training, and experience.
Three years of experience providing case management services to homeless individuals, low-income veterans, and/or people with mental health or substance abuse issues.
Proficiency with Microsoft Office, email, internet, and calendaring applications.
Ability to communicate and interact supportively and professionally with colleagues and clients from diverse ability, cultural, racial, gender, and economic backgrounds.
Excellent organizational skills, initiative, follow-through, and attention to detail.
Ability to work independently and as part of a team.
Ability to build and maintain relationships with social service providers and city and county officials.
Excellent verbal and written communication skills.
Excellent interpersonal, conflict-resolution, and crisis-intervention skills, with a flexible, can-do attitude.
Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.
Ability to maintain professional conduct, attitude, and appearance.
Valid California driver’s license, reliable personal vehicle, current personal auto insurance required by law, and a motor vehicle record sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
Ability to receive and maintain criminal and credit records clearance.
Ability to regularly handle, feel, or operate objects, tools, or controls and reach with hands and arms; frequently stand, walk, sit, climb stairs, talk, hear, and see clearly; occasionally stoop, kneel, or crouch; and lift or move up to 50 pounds.

Nice To Haves

Experience in veterans programming.
Prior experience in program management and staff supervision.
Veteran status.
Experience with HMIS data entry.
Experience with database reporting and extensive data entry.
Transferable skills, demonstrated leadership and administrative skills, and other relevant experience may be considered.

Responsibilities

Manage day-to-day operations and contract deliverables for the Alameda GPD program.
Collaborate with the Senior Program Manager and Regional Director of the SSVF Program to hire, onboard, train, supervise, evaluate, and, when necessary, terminate GPD program staff.
Ensure clients receive services required by GPD contracts.
Review and approve GPD intake files for program eligibility and financial assistance requests under GPD guidelines.
Participate in assigned VA calls.
Maintain files and statistical information and assist with preparing program statistical reports for government and foundation contracts.
Oversee development of individual client service plans, including goals, objectives, and budget plans.
Manage a veteran caseload as required to ensure coverage.
Conduct crisis intervention as needed and meet with clients to resolve grievances.
Collaborate with the Continuum of Care and other Alameda County VA providers to ensure services are delivered efficiently.
Participate in Veteran By Name List efforts with the Continuum of Care and other Alameda County VA providers.
Participate in weekly meetings with the VA liaison and twice-monthly housing meetings.
Create and approve staff schedules.
Facilitate weekly program staff meetings and teleconferences.
Collaborate with the Senior Program Manager to plan and facilitate House meetings.
Drive a personal or agency vehicle to field locations and other program sites as required, document and report mileage, and comply with agency driving policy.
Promote a safe, healthy, and clean work environment consistent with agency health and safety practices.
Attend and participate in assigned meetings and trainings.
Complete and submit personal timesheets and approve staff timesheets accurately and on time.
Work within Insight Housing’s Code of Conduct and perform other assigned tasks and projects.