Program Manager

Jubilee Association of Maryland•Kensington, MD

10d•Hybrid

About The Position

Program Managers oversee community-based residential services for adults with intellectual and developmental disabilities. The position supervises a Service Team Lead and a team of Direct Support Professionals (DSPs) who provide daily support to approximately fifteen people. Program Managers help build a positive work culture and ensure high-quality services and outcomes. They lead the development and implementation of each person’s service authorization, person-centered plan, behavior support plan, and nursing care plan, and are ultimately responsible for each person’s person-centered plan. The role requires frequent in-person work at Jubilee’s Kensington office and in the field. Hybrid work may be permitted with supervisor approval when consistent with operational needs and organizational priorities. The Program Manager responds to weekday after-hours emergencies in their caseload and serves on a rotating weekend on-call basis about quarterly. The role includes accompanying people supported by Jubilee on an overnight vacation at least annually.

Requirements

High school diploma or equivalent.
Two or more years of relevant experience, preferably supporting adults with intellectual and developmental disabilities.
Commitment to Jubilee’s core values of respect and human dignity, self-determination, community, justice, ethical practices, and spiritual care.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite and database systems.
Current U.S. driver’s license and active automobile insurance.
Commitment to work only for Jubilee.
Ability to communicate effectively and remain alert and engaged throughout the shift.
Ability to regularly move about workplace and community environments and safely lift, transfer, and/or move up to 50 pounds, with or without reasonable accommodation.
Ability to perform duties involving standing, walking, bending, kneeling, stooping, crouching, climbing stairs, and assisting individuals with mobility and activities of daily living.
Ability to complete required training and certifications, including first aid, CPR, Mandt, and CMT certification through Jubilee’s approved training program.

Nice To Haves

Bachelor’s degree.
DSPII credential.
Fluency in languages other than English.

Responsibilities

Oversee daily support provided by DSPs to adults with intellectual and developmental disabilities in their homes and communities, according to their person-centered plans.
Supervise a Service Team Lead and DSP team, including hiring, leading team meetings, holding regular individual check-ins, providing feedback, monitoring operational indicators, completing annual evaluations, auditing documentation, addressing performance issues with Human Resources, and training the Service Team Lead to provide coverage.
Lead the development and implementation of service authorizations, person-centered plans, behavior support plans, and nursing care plans in collaboration with the people receiving services, families, and relevant colleagues.
Complete person-centered plan documents, attend planning meetings, ensure DSPs are trained on each person’s plans before providing services, and cross-train DSPs to establish backup coverage.
Create and oversee DSP work schedules to meet service authorizations, arrange relief coverage, support the Service Team Lead with scheduling, fill in for DSPs only when no alternative is available, and favor predictable schedules while avoiding excessive overtime.
Review DSP service documentation for billing compliance at least three times per week and provide attendance and other billing information to the Finance Department.
Maintain regular, open, and positive communication with colleagues, people supported, families, and others involved in services; regularly check and respond to Jubilee email, mail, voicemail, and Teams messages; and collaborate across the organization.
Keep Jubilee data systems, including iCare, face sheets, and spreadsheets, up to date with current contact and other information.
Review and approve expense reports and forms for DSP and client expenditures as required by the Finance Department.
Assist the Service Team Lead and DSPs during and after incidents to protect health and safety and support reporting and plans of correction.
Attend relevant team, management, all-staff, and other meetings and events; contribute to program evaluation and help set organizational priorities for service quality.
Respond to weekday after-hours emergencies in the caseload and serve as designated on-call Program Manager on a rotating weekend basis about quarterly.
Accompany people supported by Jubilee on an overnight vacation at least annually; conferences with overnight stays may also be available.
Ensure people supported are visited weekly, work from Jubilee’s office when needed and as policy requires, and report to work during inclement weather or emergencies when expected.
Promote community engagement through community, family, Jubilee-sponsored, and faith-community activities, and help people build relationships and overcome barriers to participation.
Complete and maintain required training and certifications, including first aid, CPR, Mandt, Certified Medication Technician (CMT), and person-specific training; ensure direct reports maintain required training and certifications; and pursue professional and leadership development.
Perform other duties as assigned.

Benefits

Paid vacation and sick leave.
Health, dental, life, and disability insurance.
Retirement plan contributions after one year of eligible service.
Paid holidays.
Paid training opportunities.
Flexible Spending Accounts (FSA) for medical and dependent care expenses may be available.
Student loan assistance or tuition reimbursement may be available.
Periodic vacation expense reimbursement may be available.
Other employee support programs may be available.
Eligible employees may have access to paid parental leave, bereavement leave, and jury duty leave, where applicable.
Opportunities for compensation increases, career advancement, and internal promotion based on organizational needs, performance, experience, and qualifications.