Program Manager - Active Case Management

DEVELOPMENTAL PATHWAYS•Aurora, CO

18d•$66,021 - $76,569•Hybrid

About The Position

Developmental Pathways is seeking a Program Manager in its Case Management department to lead a team of individual contributors focused primarily on delivering quality case management services to individuals applying for or referred to services and their families. The role fosters an engaged, supportive, and inclusive team culture and requires integrity and authenticity when working with staff, peers, and leadership. The Program Manager provides technical guidance and direction to ensure compliance with due process, confidentiality requirements, and applicable policies, procedures, and regulatory guidelines. The role also supports team members across varied circumstances and settings, including emergencies and crisis situations. The position is based in Aurora, Colorado, and follows a primarily hybrid work environment with in-person requirements that vary by department and may change with operational needs. The schedule is 40 hours over four days, Monday through Thursday. Developmental Pathways is a nonprofit agency founded in 1964 that serves people with disabilities and their families. It is a designated Case Management Agency for long-term care services, a Colorado Community Centered Board, and Colorado’s largest Early Intervention provider. Its mission is to enrich the lives of people with disabilities and delays through expertise, support, and advocacy.

Requirements

A bachelor’s degree, or five years of experience in Long-Term Services and Supports (LTSS), including Developmental Disabilities, or a combination of education and relevant experience appropriate to the position.
At least two years of experience in mentorship, team leadership, and/or direct supervision.
Working knowledge of the Medicaid Long Term Care system.
Experience managing sensitive information with discretion.
Valid Colorado motor vehicle license and proof of motor vehicle insurance.
Meet driving requirements: no suspensions and no more than two tickets in the past three years. Upon request, qualifying need, and approval, driving requirements may be waived in lieu of reliable transportation.

Nice To Haves

Project management experience.

Responsibilities

Supervise and direct assigned staff to ensure timely processing, submission, and distribution of reports, data, and work.
Foster and maintain an inclusive team with productive cohesion and dynamics.
Observe, directly supervise, evaluate, and document staff performance, and ensure performance evaluations are completed and reviewed.
Address staff disciplinary issues in consultation with the Associate Director and Human Resources.
Coach and mentor staff to improve documentation quality, deadline adherence, and soft skills as needed.
Participate in hiring for open positions as needed.
Lead and collaborate on project management, emphasizing stakeholder communication, resource availability, and community impact.
Ensure applicable policies, procedures, and regulatory guidelines concerning people served, processes, and funding are followed.
Ensure timely and efficient completion of documentation for funding continuity.
Ensure workload and caseload coverage during absences or vacancies and monitor workloads as appropriate.
Complete and update required training, participate effectively and appropriately, and ensure staff complete training.
Respond to complaints and resolve issues toward the best possible outcome.
Provide technical guidance and direction concerning due process and confidentiality requirements.
Support team members in varied circumstances and settings, including emergencies and crisis situations.