Program Manager

Securitas Security Services • South Bend, IN

7d • $120,000 - $125,000

About The Position

The Global Clients Americas Program Manager (GCA PM) serves as a strategic security advisor for a major global datacenter client, overseeing approximately $40 million in annual security services. The role owns overall account strategy and management, including developing and executing the security program strategy, aligning Securitas and client goals, and maintaining account profitability.

The position supports the Global Clients Americas business by driving consistent, high-quality service delivery across a complex datacenter footprint; leading risk reviews and safety programs; and coordinating global initiatives and pricing strategies. The Program Manager engages senior stakeholders, presents monthly business reviews, and turns complex operational and financial data into actionable insights. The salary range is $120,000–$125,000 annually, with a $500 monthly car allowance.

Requirements

• Bachelor’s degree in business, security management, or a related field, or an equivalent combination of education and relevant experience.
• Strong understanding of contract security operations, risk assessment methodologies, and safety program implementation in mission-critical environments.
• Demonstrated ability to manage P&L, interpret financial and operational data, and drive performance improvements across a large portfolio.
• Excellent relationship-building skills with clients and internal stakeholders, including the ability to influence without direct authority across multiple regions.
• Service-first mindset, clear communication skills, strong attention to detail, and sound judgment.
• Ability to lead discussions with senior stakeholders, present persuasively, and use data and analysis to guide decisions.

Nice To Haves

• Professional security or risk management certification, such as CPP or PSP; certifications may be required for certain clients or regions.
• Direct experience supporting or managing security programs in datacenter or other mission-critical, high-availability environments.
• Experience managing large, complex, or global client accounts in the security or related services industry, ideally at a similar revenue scale.
• Experience coordinating global RFI/RFP responses, including pricing strategy and model development.
• Background conducting security risk reviews, developing site-specific post orders, and leading safety or emergency response programs.
• Prior experience in senior account management, program management, or regional leadership, including regular executive-level presentations and business reviews.

Responsibilities

• Serve as the primary client contact and ensure high-quality service delivery across datacenter locations while continuously evolving the security program.
• Own the account’s P&L for approximately $40 million in annual revenue; analyze operational and financial data to drive performance, profitability, and contract compliance.
• Lead security risk reviews and global safety programs for datacenter facilities, and coordinate special events or emergency coverage as needed.
• Coordinate global RFI/RFP responses and pricing strategies; partner with branches and regions on staffing, scheduling, and retention of profitable business.
• Lead regular business reviews and presentations, including monthly reviews, with client and Securitas leadership; address issues, drive improvements, and align global service delivery.
• Perform additional duties as assigned.

Benefits

• $500 per month car allowance
• Career growth and development opportunities
• Collaborative team culture with leadership support and access to global best practices and tools

What This Job Offers

• Job Type: Full-time
• Career Level: Manager