Program Manager

Behavioral Health Network • Springfield, MA

3d

About The Position

Behavioral Health Network (BHN) is seeking a Program Manager to provide operational and administrative leadership for an assigned portfolio of programs within the Child and Family Division. The role is accountable for consistent program operations, service quality, workforce performance, fiscal stewardship, regulatory and contractual compliance, growth and development, and community relationships. The Program Manager leads, directs, coaches, and oversees the performance of assigned leaders and may directly lead and manage one or more programs.

The role establishes strategic and operational goals aligned with division priorities, defines measures of success, and monitors progress. It ensures effective day-to-day operations across programs, including service delivery, staffing, access, productivity, documentation, quality, and administrative processes. The Program Manager develops and evaluates plans, workflows, performance standards, and service models, working with program teams or Program Directors as applicable. In partnership with senior leadership and finance, the role develops and manages budgets, monitors revenue and expenses, improves program viability, and aligns resources with priorities. It also ensures compliance with applicable laws, regulations, contracts, licensing requirements, accreditation standards, payer requirements, and BHN policies and procedures.

Requirements

• At least five years of experience in behavioral health, human services, child and family services, or a related field.
• At least three years of management experience, including supervising managers or program leaders.
• Demonstrated commitment to individuals and families served, empowerment and growth, human rights, community integration, equity, and culturally responsive practice.
• Proficiency with data, electronic systems, word processing, spreadsheets, presentation software, email, and other tools used to manage program performance and communication.

Nice To Haves

• Master's degree in behavioral health, social work, public administration, business administration, healthcare administration, or a related field.

Responsibilities

• Provide operational and administrative leadership for an assigned portfolio of Child and Family Division programs.
• Provide leadership, direction, coaching, and performance oversight to assigned leaders; may directly manage one or more programs.
• Establish strategic and operational goals aligned with division priorities and define measures of success.
• Monitor program progress and ensure goals are achieved through direct oversight or expectations, coaching, and accountability structures for Program Directors.
• Oversee day-to-day operations, including service delivery, staffing, access, productivity, documentation, quality, and administrative processes.
• Develop, implement, and evaluate strategic plans, operating plans, workflows, performance standards, and service models.
• Work with senior leadership and finance partners to develop and manage budgets, monitor revenue and expenses, improve program viability, and align resources with operational priorities.
• Ensure compliance with applicable laws, regulations, contracts, licensing requirements, accreditation standards, payer requirements, and BHN policies and procedures.
• Support program growth and development and maintain community relationships.

Benefits

• Generous paid time off (PTO).
• 403(b) plan.
• Educational assistance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employee assistance programs.
• Ongoing training, mentorship, career development, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed